So i bought a prepaid 12 month card because it was a really good price, and i entered it in like 2 months ago and it took effect a month ago. about a month ago my credit card that was tied to the account was deactivated, the system kept asking me to update my payment options but i dont want to give xbox my new credit card mostly on principle i shouldnt be forced to if i used a prepaid card. Now they have shut down my gold membership even tho my account says i have a 12 month prepaid card that doesnt expire till 01-14
On top of that when i try to update my payment info the website gives me a page that says "oops looks like youve found a glitch". And it wont let me update it from the console either.
Tried calling customer support... 3 hours wait... get your *** together microsoft... seriously..... Ive worked in telemarketing and customer support for 8 years and there is no excuse whatsoever to have a 3 hour wait unless your farming out your customer support to India... /rant
This is absolutely ridiculous i shouldnt have to give my damn card in the first place thats the whole point of a prepaid card but even if i wanted to i cant.... Anyways... What should i do?