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my acount has the wrong gamertag

  • Level   1

2 months ago account was hacked and after the process of getting it locked ect.  i logged onto my account here on the site and now my gamer tag is wrong how do i get my old gamer tag back?

All Replies
    • Level   1

    Hey mate you'll need to call phone support about this issue ASAP.

    • Level   5
    • Suggested Answer

    What probably happened is that the person who had your account changed your WLID. So now, when you signed into it on this website, it actually created  NEW gamertag for you. What you need to do is check the email(s) you were sent at then end of your investigation. Typically the investigation team changes the WLID on your account from the one that the theif changed it to. It's usually SR1161******@live.com (it will be the case number of your investigation) THIS is the email that you need to sign in to to recover your gamertag. Please refer to the email(s) you were sent at then end of your investigation. Good luck!

    If you have to ask, you'll never know....