This question is answered

Security Proofs/Two Step Verification Broken

  • Level   3

So i turn my 360 on, log in then the security proof update comes on, asks me for my email and pass, then i press continue and gives me and error, then i turn off the two step verification, and it works, so what is going on? has anybody else had this problem
? and if so how do you fix it?



Verified Answer
  • Hey there Gordon!

    That error code gives us a hint that your security proofs aren't quite set up properly. I suggest working through the link that Mister Ohnaka posted and making sure things are set up properly.

    Once they are, if you continue to get the error, you can try these troubleshooting steps for that error code:

    Solution 1: Did you recently sign up for two-step verification? 

    If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter a security proof when you try to sign in. If you get an incorrect-password error with an app or device, you'll need to create a unique app password to sign in. After you sign in with your app password, you're all set to use that app or device. You’ll use this new app password to sign in to your device instead of using your Microsoft account password.

    You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.

    1. Sign in to your Microsoft account.
    2. Under Password and security info, tap or click Edit security info
      If you're prompted for a security proof, enter it and tap or click Submit.
    3. Under App passwords, tap or click Create a new app password
      A new app password is generated and appears on your screen. 
    4. When you’re prompted for your Microsoft account password on your Xbox console, enter the app password that you created online.

      After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password. 

    Solution 2: Verify your Microsoft account security information

    Follow these steps:
    1. Visit Microsoft account
      Note If you forgot your password or can’t sign in using your password, reset your password.
    2. Click Edit security info.
    3. Verify your security information. For example, verify the Phone numberAlternate email address, and Security question information.
    4. Sign out of your Microsoft account and then sign in again.
    5. Try to sign in to Xbox LIVE again.


    Solution 3: Delete and re-download your Xbox LIVE profile

    For help, see Download, move, or delete your Xbox LIVE profile.

    Solution 4: Clear the system cache

    To clear the system cache, follow these steps:

    1. Press the Guide button on your controller, select Settings, and then select System Settings.
    2. Select Storage or Memory.
    picture
    1. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
    2. Select Clear System Cache.
    picture
    1. When prompted to confirm storage device maintenance, select Yes.

    Let us know how that goes for you and we'll work with you from there! ^_^

     

All Replies
    • Level   S

    HI Gordon,

    Sorry to hear about the account troubles. Let's see if we can get to the bottom of this.

    Let's start by making sure you have properly setup your security proofs. Please refer to our Microsoft Security Proofs Help support article. 

    You say you are getting an error. What would be the exact error code/message you are seeing?

    Let us know. 

    • Level   3

    the code is 8015D002



  • Hey there Gordon!

    That error code gives us a hint that your security proofs aren't quite set up properly. I suggest working through the link that Mister Ohnaka posted and making sure things are set up properly.

    Once they are, if you continue to get the error, you can try these troubleshooting steps for that error code:

    Solution 1: Did you recently sign up for two-step verification? 

    If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter a security proof when you try to sign in. If you get an incorrect-password error with an app or device, you'll need to create a unique app password to sign in. After you sign in with your app password, you're all set to use that app or device. You’ll use this new app password to sign in to your device instead of using your Microsoft account password.

    You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.

    1. Sign in to your Microsoft account.
    2. Under Password and security info, tap or click Edit security info
      If you're prompted for a security proof, enter it and tap or click Submit.
    3. Under App passwords, tap or click Create a new app password
      A new app password is generated and appears on your screen. 
    4. When you’re prompted for your Microsoft account password on your Xbox console, enter the app password that you created online.

      After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password. 

    Solution 2: Verify your Microsoft account security information

    Follow these steps:
    1. Visit Microsoft account
      Note If you forgot your password or can’t sign in using your password, reset your password.
    2. Click Edit security info.
    3. Verify your security information. For example, verify the Phone numberAlternate email address, and Security question information.
    4. Sign out of your Microsoft account and then sign in again.
    5. Try to sign in to Xbox LIVE again.


    Solution 3: Delete and re-download your Xbox LIVE profile

    For help, see Download, move, or delete your Xbox LIVE profile.

    Solution 4: Clear the system cache

    To clear the system cache, follow these steps:

    1. Press the Guide button on your controller, select Settings, and then select System Settings.
    2. Select Storage or Memory.
    picture
    1. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
    2. Select Clear System Cache.
    picture
    1. When prompted to confirm storage device maintenance, select Yes.

    Let us know how that goes for you and we'll work with you from there! ^_^

     

    • Level   3

    thank you guys