Error 801540B7 cannot re-download profile

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03 - Managing my Xbox LIVE account

Adding/changing security proofs, managing Gold subscriptions, Microsoft Account info and more.

Error 801540B7 cannot re-download profile

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Today while playing Forza Motorsport 4, as an online race ended (with 2 friends) my xbox live connection dropped and so I attempted to log back on. I got an error message referring me to support or to attempt to re-download my profile. Followed all of the troubleshooting on the xbox website and still nothing. I contacted the web support and Destinee ran me through a number of attempts to fix this, including deleting my profile (but leaving saved data). Attempting to re-download the profile has failed every time. It gives the error code 801540B7. 

I have another xbox live account on my system and it connects just fine.

I really don't want to lose any data associated with the problem profile. Please help!

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