This question is answered
LOCKED

Sorry, there's an issue with your account.

  • Level   1

Hello Dear Microsoft,'

Finally somehow my problem adding credit card fixed, but there's another one. I can't buy with it on my xbox 360! I got message: "Sorry, there's an issue with your account. To fix this problem, visit https://account.live.com or choose a different payment method." Well i can buy games on my wp7, but what is wrong here? When I go to that website, there's just info, no alerts or warinings, how can i fix it there??? I would be happy if You could give any solution without calling phone support. Thanks!

Verified Answer
  • Ok no need help anymore just bought gold membership from xbox.com with 60% off for 3 monhs. Anyway, Microsoft, please fix that, there are some others with same issue. That's my second error with xbox account and fixed by myself, because didn't got any help in forums from Xbox crew. :(

  • You should find link in your email for any promotion you want or on xbox.com and simply buy game/app/anything else from that webpage. That's how it worked for me.

  • Hey guys, if you have billing issues that you would like help with, you can definitely post in our purchasing forum. However, for the fastest help with billing issues, I recommend calling phone support.

    Mister Fitzer - Xbox Community Engagement

All Replies
    • Level   1

    im having the same problem...theres a promo on xbox and i get the same msg as you

    • Level   X

    Hey there Vynan! Are there any error codes that show up in addition to the message? Thanks!

    Emily - Program Manager @ Xbox, Xbox One Preview Program

    • Level   1

    No, it says exact as I said in my first post: "Sorry, there's an issue with your account. To fix this problem, visit https://account.live.com or choose a different payment method."

    • Level   1

    Hope this photo will help You.

    • Level   1

    Is it just me or photo can't load here? Where could i post photo which shows that error message?

    • Level   1

    I have this same problem, "Sorry, there's an issue with your account. To fix the problem, visit https://account.live.com or choose a different payment method." How do you fix this?

    • Level   X

    Sorry that we weren't able to assist you, but glad to hear you got sorted. :)

    Emily - Program Manager @ Xbox, Xbox One Preview Program

    • Level   1

    i spoke with a agent he said the servers were down

    • Level   X

    Hey there DeX - unfortunately I'm not certain what you are referring to. Can you elaborate on your issue? Thanks!

    Emily - Program Manager @ Xbox, Xbox One Preview Program

    • Level   1

    so.... servers are down and I can't get an xbox live gold account right now?

    • Level   1

    Hey i got the same message when i went to buy the limited offer 6months for 15 pound but the offer isnt avalible to purchase on xbox.com has any one else seen the deal ad been abel to get it ?

    • Level   1

    Guys if your paying with a pre-paid card it doesnt work

    • Level   1

    Im trrying to buy this offer 1 month gold for $1 but then it keeps giving me the message "Sorry, there's an issue with your account. To fix the problem, visit https://account.live.com or choose a different payment method", then i did another credit card. The message was there again :(