error code 801540B7

Fixed....Finally!!!

Hello namalr! Thank you for updating us! Is everyone else still experiencing this issue, or are others seeing it resolved as well?

Nope.  Still getting the error.

And I like how my post at the bottom of page 3 is overlooked.  I'm pretty much talking to deaf ears.

Greetings, Matong. I understand that this has been a trying situation and I want to thank you for your patience. Please know that we are still committed to getting this resolved. I will do some follow up work here and get back to you shortly via PM. Thank you for bearing with us.

Sorry if I'm coming off harsh...hearing that guy having the issue for 3 months really set me off.

Keep me in the loop.  That's all I ask.  I don't want to go 8 weeks without hearing from someone.  That just tells me you're not trying hard enough.

Thanks for the post Mister Darcy.

Just to keep this in perspective... today is the start of the 9th week.

Greetings again, Matong. I just sent you a PM about the issue. Let me know when you get it. :)

I just replied to your PM, but I will also post it here for consistency's sake.

MD,

Thank you.  Jonathan gave me a call today to introduce himself and to discuss the ongoings of the issue.  Sadly, as expected, he was not fully briefed nor aware of what triggered the error or the current state of my account.  I am very disappointed it has taken 9 weeks to start from step 1, but as long as there is forward progress from this point on, I will put that behind me.

Thank you for stepping in and giving this disaster some sort of direction.

Matt

So it appears the issue was pretty much resolved for almost everyone else.  Our issue however, remains fully annoying.  How is it that both phone reps of Matong's and mine had not a clue as to what the issue was?  They didn't even pretend to know.  This baffles me.  Is Microsoft even really working on this?

Hey Nippaz, we certainly are working on the issue at hand. We are investigating both your and Matong's account, and trying to get this sorted out as quickly as possible. Again, I'm terribly sorry the issue has not been resolved as of yet.

Just to keep this thread updated, today marks the start of the 11th week with this issue.  Jonathan has been in contact periodically... no progress to report as of yet, but it seems as if they are finally testing things behind the scenes.  Fingers crossed....

wow! i'm so damn numb to this right now and talk about pissing off your customers....14th week, and for the past 4 weeks, i've gotten no update, way to go xbox live team...way to go

Hey everyone! I'm terribly sorry for the lack of updates. I've done some checking into this, and we are still actively working to resolve this issue. I'll make sure to keep the thread more up to date as I learn new information about the issue. Thank you all!

Hey everyone! I was told that this issue should be fixed now. Can you all try this out and see if it is working now? You may need to clear your cache or download your profile again to get it going. Please let me know, thanks!

MG, for the most part the issue has been taken care of.  3 of us can access Family Gold however I cannot grant Matong Family Gold.  No error codes, just a general error message telling me to try again later.

But thank you for checking up on this issue.

Good to hear! :)