i came here looking for answers as the 2 chat representatives i spoke to have stated i need to wait for the escalations team to call me, with no approximate call date at all. while i have not deleted my profile and don't have the issue of not being able to re-download my profile, my brother is having that issue and i am getting that error code when i go to 'Xbox Live > Family Center', actually this is the full error i get:
date: 2/15/2012 8:18:09 AM
i am extremely disappointed to see that some of you have had this issue since Dec 12 with no real resolution in sight, despite what Miss Portia says is in development.
my brothers and i are on a family plan and so all 4 of us are locked out of xbox live. anyone hear of this resolution Miss Portia speaks of? or is everyone still in limbo?