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Account hacked, changed my password, am I safe now?

  • Level   1

While playing DR2 10 mins ago I got booted off live and a little messaged popped up saying Account Last Signed In On Another Console. i instantly signed back in and then got booted off again 30 seconds later, someone kept signing into my account. i kept signing back in so whoever was doing this couldn't mess with anything like my gamerscore or friends. During the sign in battle I grabbed my tablet, went to my email provider that my live is linked with and changed my password. Am I safe now? This made me VERY worried because something like this hasn't happened anymore. Is there anything they can do to my account? Can they sign into it even though I changed my password? Are there any additional steps I can take to add security?

Verified Answer
  • Yep, once you've clicked that button you'll get a prompt on your console to re-download your profile within the next 2 hours like the message states :).

All Replies
    • Level   1

    yes but you should probably use more than one emails.

    • Level   1

    Thank you VERY much for your speedy support. I went to the first link and reset the console that it suggest. There was only one console on the list, I couldn't tell if it was me or him.  I can sign in regularly with my console now but it doesn't require me to enter a password(I had previously had the setting set to remember my password ONLY on my console). Will I have to enter my email and password and redownload my profile in a few hours like it said? Again thank you very much for the support everything seems to be ok but I'd like to be 110% sure!

    • Level   4

    You could actually redownload your profile right away. And if your email is through a different service, you probably need to change your Microsoft Account password as well. If the theif has your login password, they could redownload it again. Updated your reset information at account.live.com may be a good idea as well.

    • Level   1

    Alright awesome, thank you! Everything is locked nice 'n tight and I'm playing some Gears 3. Take it easy dude!