I need help in resetting the family password. I dont remember the answer to security question either as my live account doesn't even have that as a security question.Tried calling customer support and he couldn't able to reset and transferred me to a hardware support line. Waited for an hour and dropped out.
The console passcode requires hardware agent help to reset. However, I know a way to make the process a little quicker... Do Settings | System | Console Settings | System Info | Collect the Console Serial Number and Console ID ... then go to http://support.xbox.com/en-US/contact-us?xr=footnav#2:10 and ask for Hardware. If you're not in the US, replace the red US with your country code (i.e., CA pour Canada or GB for Great Britain).
Support: tinyurl.com/XBLnumbers or Request A Call support.xbox.com How to get FreeLIVE j.mp/XVriY7