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Subscriptions

  • Level   1

I have been paying for 2 separate live accounts for over a year without realising it when all i need is the one live xbox account I need for my son; I've been paying all this time for a gold membership for which I had no knowledge; I'm disgusted that this could happen, I have complained and tried to get my money back but without a complaints proceedure what can I do?

I have also been paying for a music pass which was never asked for and now I cant get hold of anyone to cancel it. X-Box live support tell me to go onto Zune - the on line options tell me I have to ring direct and when you ring direct they are not accepting calls and ask you to go on line what a farse - what can I do - I really need to make an official complaint - does anyone know how I can do this.

thanx concerned x-box lady xx

All Replies
    • Level   1

    Problems getting help with music pass cancellation and other - E-mail reponse to MOD REMOVED.

    • Level   S

    Since this issue is not directly relevant to Games for Windows Live, your post will now be moved to an appropriate Xbox forum.

    • Level   5
    • Suggested Answer

    Have you checked all the info, payment acct + other is current, at http://commerce.microsoft.com ?
     
    If so, suggest you contact a Music agent http://support.xbox.com/billing-and-subscriptions/subscription-management/cancel-xbox-music-pass  and once that's resolved suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

    Support: tinyurl.com/XBLnumbers or Request A Call support.xbox.com   How to get FreeLIVE j.mp/XVriY7