Keanakalia, kind answer. But you're staring down a dark tunnel that's well beyond 25 days.
I'm making my way over a 2 month mark.
Yeah, I got my money back. BUT, I have not logged into my xbox SINCE I brought up this problem to the support team.
Talking on a few other forums with real answers, this guy is only buying "X" amount of dollars worth of stuff. As each incident he hits us for, is a different "crime".
Therefor, his crime to become a REAL problem, likely has to go over this ~80$ of real world money, for him to be actually hit with a real punishment. There's likely a reason for his repetition. He keeps it under a certain amount they're saying.
Also, he's probably behind 6 proxies or more, keeping himself very untrackable by xbox live's weak fraud team.
In the mean time, watch these posts about him hacking people keep rolling in, as xbox live does nothing about it.
2 months, still down. This isn't my thread, but I posted here this far back.