OK so this is driving me crazy and I don't know why it does not work. I am going to be 100% clear about the issue and everything I have tried.
I have a kinect and want to use Video Kinect with my family who are in London who also have a kinect but we are not able to get audio working and it is proving impossible to locate the cause of the problem. We both setup the Kinect with audio calibration and making sure the microphone is on but while it works for me - my family's Kinect will not work for voice messages or chat. It WILL work for their voice commands - the Kinect is able to respond to their voice commands so it is clearly detecting audio. But when using Video Kinect or trying to have a Private Chat, I cannot hear them. They can hear me through their speakers so I believe my end is setup correctly. I have also made sure that my Preferences are set to Play through Speakers.
As a base test I asked them to record an audio message and play it back but it does not record which leads me to believe that is is specifically the Chat/Voice aspect of it is not working.
i have gone through every step on this troubleshooting page (http://support.xbox.com/en-US/xbox-live/connecting/parties-voice-chat) without success.
Under Settings - Preferences - Voice - for both of us it is set to "Play through Speakers'.
Under Settings - Kinect - for both of us it says "Sensor ON; Chat Microphone ON; Speech Recognition ON"
When I go to Chat&IM - for both of us it says Kinect Microphone ON
I have turned off all of those settings and turned them back on and asked my family to do the same to ensure that they are definitely set to ON.
We have gone through the Kinect Audio Tuner together - it is able to pick us up saying One - Two - Three etc and when asking if want to use it for Party Chat we say YES. For both of us, it has given us the message that the Kinect is setup to communicate for through its microphone for chat and games. Voice Commands for both of us work fine.
I asked them to test it using the Xbox Headset that came with my original Xbox - this DOES work - when they plug it in then I can hear them through my speakers if they talk directly into the microphone. But obviously that is one person at a time - when they take it out the Kinect does not pick up their voice. I asked them to check that all the settings for the Kinect Microphone are on both before and after using the headset and according to the settings the Kinect Microphone is on.
I am completely at wit's end - I do not know what to do to get this to work and it is so frustrating that it is proving so difficult. Any advice would be much appreciated. How can I get the audio to work??