Re: Complaint System is a JOKE

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11 - Communicating on Xbox LIVE

LIVE Messages, Voice Chat, Parties ,and in game communication. No reporting, please.
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Complaint System is a JOKE

Answered (Verified) This question is answered
Level: 1
28 Feb 2012 10:11 PM

I called Xbox about a complaint on 2 individuals who were sexually harassing and excessively using abusive language toward her. I was in the same game lobby and advised the persons that that was my wife and not to talk to her that way. One of the GTs sent me a voice message. I figured that was enough evidence and called XBox. they informed me that I needed to file a complaint using the complaint system, which we all know isn't all that its cracked up to be. I explained that I have a voice message and would like to send it to the people that handled it and was told that I could only use the system that was in place. Wake up Xbox,! harassment is a common everyday occurrence on Xbox live and it is getting worst everyday! your system you have had for all these years is proving not to be effective, perhaps try something else??? Its not like you can't hire more peeps to over see Xbox live considering what you charge for the service.. I dont think grown responsible adults pay that good money to be sexually harassed and verbaly abused on your service... are you keeping up with the new laws on cyber bullying and so forth?? 
Verified Answer
  • Level: M
    ontopictipsterUnicornAmbLevel4
    29 Feb 2012 1:15 AM

    The suspension forum will only hold a very small percentage of the actual bans given over LIVE. Only people who want to plead their innocence and the few that claim their dog modded their avatar post in that forum usually.
    I suspect a lot of people take it on the chin and accept their suspensions. An E mail is sent to the users wlid when suspensions are issued, so most users will know immediately why they were banned or suspended, so there is generally no need for them to post.

    The reporting system works just fine, as do the other profile security/privacy tools on the console. You can block communications and mute any player on LIVE immediately, so you never need have to speak to or receive messages from them again. Then when a complaint is filed it is reviewed within 24 hrs and acted upon.

    Phone support do not deal with policy enforcement on LIVE, which is why they could not help you I'm afraid.

    Harassment, filing a complaint and managing communications.

    Post provided "as-is" and confers no rights.
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