Re: Status code: 80190864

that diddnt help atall

I have  £1 now but it wont let me go to the £1 gold membership

Go to the billing site (its a separate site and can be located by clicking "my account" then "billing contact information" and then above the address information there is a small paragraph and within the paragraph is a link to the Microsoft Billing Website. Click that link) and update your information. Either your card is in "bad" standing or you need to put a current card in. That's what happened to me. I put my current card in and it went through just fine.

I'm trying to buy Xbox Live Gold, but before the payment options even come up, it goes straight to Status code: 80190864- Can't retrieve information from Xbox Live

ive try all im callin support NOW

with the status code 80190864 there is a balance on your account visit billing.microsoft.com to see the balance or call into support in the billing department to get the balance taken care of

whats the number for phone support?

18004myxbox (18004699269)

I have looked at all my billing information and it says my balance is at $0.00 and i still cant buy Xbox live gold but i can purchase microsoft points. Does anybody know whats going on?

Same as killingDrew88, I can buy points but can't get Gold for 1 month. There is nothing wrong with my payment information.