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Status code: 80190864

  • Level   1

I'm trying to buy Xbox Live Gold, but before the payment options even come up, it goes straight to Status code: 80190864- Can't retrieve information from Xbox Live.

Also, the Xbox Live Gold card I bought last year for Christmas said it would have an extra month, and it only lasted until yesterday. The only reason I have Gold now is because I found a 2-day Gold in my Halo:CE Anniversary. Is there a way I can buy Gold on Xbox.com?

Verified Answer
  • That code means you have some sort of billing violation on your account. Go to https://billing.microsoft.com to make sure your info is correct and up to date. If you can't fix it there you will have to call support and talk to billing.

    • Level   S
    • Verified Answer
    • Verified by

    Greetings, everyone! If you are still experiencing this issue can you please log on to https://billing.microsoft.com and make sure that your billing information is up-to-date and 100% correct? Human error happens to us all and even the slightest discrepancy may cause issues. I would also recommend everything is configured correctly according to the steps listed in this sticky: forums.xbox.com/.../153161.aspx. If all else fails, please get in touch with phone support for your region. They will be able to help you further with any billing issues. Thank you! Hope this helps. :)


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All Replies
    • Level   1

    that diddnt help atall

    • Level   1

    I have  £1 now but it wont let me go to the £1 gold membership

    • Level   1

    Go to the billing site (its a separate site and can be located by clicking "my account" then "billing contact information" and then above the address information there is a small paragraph and within the paragraph is a link to the Microsoft Billing Website. Click that link) and update your information. Either your card is in "bad" standing or you need to put a current card in. That's what happened to me. I put my current card in and it went through just fine.

    • Level   1

    I'm trying to buy Xbox Live Gold, but before the payment options even come up, it goes straight to Status code: 80190864- Can't retrieve information from Xbox Live

    • Level   1
    • Suggested Answer

    It won't let me buy a 2 month membership for 2$

    • Level   1

    ive try all im callin support NOW

    • Level   X
    • Suggested Answer

    Hey guys, as posted, you will need to check your billing information at https://billing.microsoft.com. If you don't see anything that you can remedy on that page, please call phone support for further billing assistance.

    Mister Fitzer - Xbox Community Engagement

    • Level   1
    • Suggested Answer

    Just go here, and pay for the 3 month thats how i fixed mine I owed one month so i couldnt but one month so i had to buy 3 month that way im tecnacally only getting 2 months of play but paying off the one month https://live.xbox.com/account

    • Level   1

    with the status code 80190864 there is a balance on your account visit billing.microsoft.com to see the balance or call into support in the billing department to get the balance taken care of

    -DHG IMMORTAL HF GENERAL- 

    • Level   1

    whats the number for phone support?

    • Level   1

    18004myxbox (18004699269)

    -DHG IMMORTAL HF GENERAL- 

    • Level   1

    I have looked at all my billing information and it says my balance is at $0.00 and i still cant buy Xbox live gold but i can purchase microsoft points. Does anybody know whats going on?

    • Level   1

    Same as killingDrew88, I can buy points but can't get Gold for 1 month. There is nothing wrong with my payment information.

    • Level   1

    Was any body able to get there membership eventually?