Re: status code 80070057

i keep trying to buy the one month free gold account but i keep getting an error message saying cant retrieve information from xbox live please try again later status code 80070057. i would love some advise on how to solve this problem thanks

I just joined this website to try to uncover the same problem. It's not just you, because the same status code came up for me.

Same here.

Like wise...

I'm getting that same message...

Same here.

I called in to support and after they put my credit information in and made sure my address was correct, it worked..

I got the same message, but after I entered my credit card information it worked. Although you're not paying anything it is still required. To enter credit card information do the following: 1. Hit the xbox button 2. got to settings and select "Account Management" 3. Under "Your Billing Option" select "Manage Payment Options" 4. enter Credit card info 5. Try getting the free xbox live again.

It worked for me, and I hope could Help others with my problem.

would i need to cancel the membership if the free one month gold expires?

Any subscription you buy on the console will automatically turn on Auto Renew. In order for that to work, there must be a credit card on the account it can charge when the account auto renews.  Even though it is a free month, you must have a credit card on the account to start the subscription.

When that free one month is finished it will renew into a paid 1 month subscription and charge the payment method you added.

To stop auto renewal you can simply sign in online (on this website), select "My Account", and it will tell your current subscription to xbox live and give you the option to deactivate auto renewal.

Worked great, thanks!

Is there any way to get it without a credit card? I don't have one.

YEah is there anyway of getting it without a credit card because I don't own one.?

ya that would be nice

do you have to use a credit card?

I have never listed a credit card with xbox as I always buy the 12 month gold membership elsewhere as its cheaper! Now I have this error code when I try to redeem my subscription which I purchased cheaper from a Jungle region retailer!! Cant see why you should add card details at all???????

Had the same issue, signed into my account on the computer and redeemed the code there. Worked just fine for me.

Had same issues as well on console, trying to activate new 12 month card and getting status code 80070057.  Went on xbox live account on computer, entered code and worked like a charm.

Same here :(

We have to use a credit card becuz i am havig the same problemop

I tried to purchase MW2 using a credit card and that error kept coming up but this morning i got an email saying i did buy it but the game is nowhere to be found on my hard drive i even checked download history and it says i never bought it EVEN when the email says i did RESPOND FAST IM PISSED!

Hey guys! If you are having an issue purchasing or downloading something, please create a new thread in this forum detailing your issue and any steps you have already tried to resolve it. We'll be more than happy to help you there. Thank you!

Is there anyway to get the free month without credit card that would be awesome

If u know send me a message

Hi Bliitz, unfortunately there is no way to get a free month trial membership without putting on a debit or credit card, or paypal account. There is however, a two day free trial membership that I don't think requires one.

Where can u tell me bro

Where,can u tell me bro

The only two day trials that I know of come inside of some games that are purchased new, otherwise I don't know. Sorry!

I did, too.  I hope we can solve it :) before the offer expires. :(

Hey Dragon481216! Can you do as Mister Gwyther requested above and create a new thread? This will allow us to provide you individual troubleshooting!  Thank you! :)

same here

Hey there GETH SL4Y3R! Can you please create a brand new post regarding this issue. We'll be happy to help you out in that new thread! :)

This problem is a big problem

Hello again BliiTz, your question has already been answered in this thread. You cannot get a free month of gold on your Xbox without having a debit card, credit card or paypal account on file. Feel free to make a new thread as this question has already been answered.