Re: We don't recognize the computer you're using To access this content, please sign in on a computer that's connected to your account. We‘re sorry, but we want to make sure that nobody else is getting into your account.

1 Go to www.xbox.com/accounts

2 Go to Billing Contact Information

3 Get 'We don't recognize the computer you're using' DESPITE the PC being made 'trusted' last week

4 Ask for message to be sent to the email behind the WLID

Is there any -proof-  the 'Trusted PC' option is at all involved here? Could this not be entirely separate from the 'Trusted PC'

Hey there Vibro! If you haven't already, can you try this process while using Internet Explorer to see if that works? Thanks!

Yup same thing with me every time I want to add points, have to get the email code from another email account Every. Single. Time.

Very annoying.

I'm having this issue too and unfortunately it is emailing the code to email address that I removed from my account awhile ago and no longer have access.

Called xbox support and they gave me a case number but so far can't buy points or activate gold status again.

Support said it had something to do with my old xbox hardware and retaining my old address.

Same thing is happening to me as of yesterday!  Just tried to log on to Xbox Live and it said my payment options need to be updated and i checked and the credit card had no expired or anything.  I go onto Xbox live to reset my billing info and got the "We don't recognize this PC".  Tried entering the code and it doesn't work.

Having the same problem as Tarmorg go to add points and it wants to send me a code to an address i havent had for years.  The computer i am on i have been using for at least 3 years...on top of that i have to use IE which i cant stand to try and do all of this....not very happy Microsoft...

I've been trying to manage two child accounts and constantly getting the We don't recognize the computer your using error messages. Any attempting to modify their accounts I get the unrecogined error, I'm them asked to login my my parent account and that then just leads to 'Uh oh... that shouldn't of happened' page.

The solution of making the PC trusted doesn't work for those of us that only have a Mac - How can we disable this checking? Or can it not be replaced with client certificates etc

Ok i have the same problem i cant got into my xbox payment settings because i keep getting this error msg and ineed 2 delete my mom crdit card so please reply 2 me Please as so as possible

Microsoft is punishing you for not using their browser.  Use IE and there are no issues.

Mine is finally working.

Same issue with IE. I talked to support again and they said all I can do is wait for the 30 days to pass when I reset all my security. Not a very good answer

Yep, IE makes no difference from my end. Guess I'm screwed as i can't use free GOLD promotions without adding my current PC.

frustrating!! for me im in a never ending loop of getting codes, my alternate email address is also hotmail ,so it logs me out for security reasons so im just forever being sent emails with codes!!!!!

serioulsy sort it out!!!!

I have checked there and my information is updated but it still shows that my old email address I have no access to will not be removed until 7/25/12 and it keeps trying to email my old email address. Also your second link takes me to a page that says Group Not Found. The requested Group cannot be found.

So far I am less then impressed with the implementation of this and the solution received so far which is just to wait until 7/25/12.