My tech support left the conversation when she couldn't answer my question. Cany anyone read through this transcript and give me a solution?
Tracy: Hi Matthew. Thank you for contacting Xbox Chat Support. My name is Tracy. How are you today?
Matthew: I'm doing well. How are you?
Tracy: I'm doing great, thanks for asking. I see that you are contacting us about getting a page that tells you that it doesn't recognize the computer you are using. Is that correct?
Matthew: Yes. When I try to take advantage of the offer at this URL: http://www.xbox.com/en-US/live/promotions/gold-better-best-offer, I get sent to a Windows Live ID page that states, "We don't recognize the computer you're using. To continue, check your email and enter the code we just sent you." It lists an old e-mail address that I no longer have access to due to it being deleted.
Tracy: I see, I'm sorry for the inconvenience, Matthew. This is a new security measure that was implemented by Windows Live. If you click on "I didn't get the code" It should bring you to a page that will have a drop down to where you can have the code sent to another email address or mobile number, if you had added those to your account.
Matthew: I am logged in through Windows 7, Internet Explorer 9.0.7. I am signed in to Xbox.com using the proper Hotmail account that is tied to my Xbox gamertag. I am also on what is listed as my "Trusted PC" through Windows Live Essentials.
Tracy: Are you logged in through Windows Live Essentials with the Live ID that you are trying to purchase the subscription on as well?
Matthew: Yes, I am logged into Windows Live Essentials on my computer with my Hotmail account that is tied to my Live ID, and I am also logged into the webpage (Internet Explorer) with the same account. I do not have an option that states "I didn't get the code". There is an option for "Send me another code" and "Not using this email address anymore? Update your info."
Tracy: Thank you Matthew. Please click on Not using this email anymore.
Matthew: I have clicked on both options. The second option allows me to erase my old account information, but it states that the process will take one month. I see my Gmail address listed as an alternate address, but it is marked with a "!" and has a button labeled "Confirm". When I click on "Confirm", it takes me to a page that states that an code will be sent to my old, no-longer existing address to confirm my Gmail address.
Matthew: I also see that the PC I am currently using is listed as a "Trusted PC".
Matthew: I cleared my cache and cookies right before contacting you. It did not help.
Tracy: Thank you Matthew. I'm looking into how to make Windows Live Essentials recognize your PC as a trusted PC. While I'm looking into that, could you tell me the promotion that you were looking to get please?
Matthew: The promotion is called "Xbox Live Good Better Gold - One Free Month of Xbox Live Gold" at the following link: http://www.xbox.com/en-US/live/promotions/gold-better-best-offer
Tracy: Matthew, I found something that I think may help getting Live Essentials to recognize your PC as trusted.
Tracy: I'm going to paste what I found here.
Tracy: 1. Click Windows Start button
Tracy: 2. Under Search programs of files type and select Run
Tracy: 3. Type wlstartup.exe
Tracy: 4, The Windows Live Essentials log in window would appear, mark the checkbox for Remember my ID and Password. This would enable the option to Make this my trusted PC, so I can easily reset a forgotten or stolen password from here
Matthew: Yes, I logged out and logged back in to check those options. They were already enabled before I tried to apply for that Xbox promotion. I am currently signed in, have set the comptuer to remember my login, and have checked the box that enables this PC as a trusted PC, and I have restarted my computer twice to double-check that I am still logged in correctly. In other words, when I double-click wlstartup.exe, it shows that I am already logged in to my trusted PC.
Chat session has ended.
Hey there Matt! For help removing old security proofs, please visit the following page and follow the steps there. Thank you!Get help with your Microsoft account security proofs
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