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Keep getting: Your purchase cannot be completed at this time. Please try again.

  • Level   2

Whenever I tried to purchase something, I keep getting "Sorry. Your purchase cannot be completed at this time. Please try again." I think that it is due to my location problem. My address is an APO address (Armed Forces Pacific) which register as stateside; however, I reside off base using a South Korean IP. The first time I made an account, I used Korea as my location but made the xbox language in Korean. (Which I can't read) How do I resolve this issue? I don't plan on staying in Korea for long and I plan on using the same ID... Would really like to use the payment option...

Verified Answer
    • Level   1
    • Verified Answer
    • Verified by

    Pay for a VPN service that you can get a router to work with (so you can pass your XBox traffic through it).   I've never used any but I know some that use Strong VPN. I have the same problem (am overseas with an APO). The problem is your overseas IP, not your billing address. A friend of mine flashed a router he bought with DD-WRT (www.dd-wrt.com/.../index) and Strong VPN uses a VPN setup that you can configure in DD-WRT.

    If you aren't technologically inclined this is probably far more than you'd be interested in trying. If this seems like too much you can get an Amazon Prime account for free priority shipping to your APO (or pay shipping) and then just buy all your stuff through it (and waiting the 10-16 priority days).

    VPN services can be as cheap at $6-8. They can also help you for things like Amazon Instant Video, Netflix, Hulu, UK content etc.

    You *might* be able to get away with making the purchase on a US IP and then downloading from an overseas one. A friend of mine only tested a US IP and had the download routed through the US IP.

    • Level   1
    • Verified Answer
    • Verified by

    All I did was skim this but it might be helpful to you if you do want to explore my suggestion: www.apovpn.com/byod-or-bring-your-own-device

All Replies
    • Level   2

    Oh yea and all my cards and Paypal are all using APO addresses since I haven't been back to the states for a long time and I don't have a stateside address (since i don't reside there and won't be for few more years.)

    • Level   2
    • Suggested Answer

    I have never been able to buy content with my xbox overseas. Im in the Navy and bring it with me underway. I believe the marketplace is restricted to US IP addresses. Same thing happens to me when buying digital content via steam or amazon too. Just stick to buying physical discs and having them mailed when you are overseas. Everynow and then arcade games also come on disc, those would work.

    • Level   1
    • Verified Answer
    • Verified by

    Pay for a VPN service that you can get a router to work with (so you can pass your XBox traffic through it).   I've never used any but I know some that use Strong VPN. I have the same problem (am overseas with an APO). The problem is your overseas IP, not your billing address. A friend of mine flashed a router he bought with DD-WRT (www.dd-wrt.com/.../index) and Strong VPN uses a VPN setup that you can configure in DD-WRT.

    If you aren't technologically inclined this is probably far more than you'd be interested in trying. If this seems like too much you can get an Amazon Prime account for free priority shipping to your APO (or pay shipping) and then just buy all your stuff through it (and waiting the 10-16 priority days).

    VPN services can be as cheap at $6-8. They can also help you for things like Amazon Instant Video, Netflix, Hulu, UK content etc.

    You *might* be able to get away with making the purchase on a US IP and then downloading from an overseas one. A friend of mine only tested a US IP and had the download routed through the US IP.

    • Level   1
    • Verified Answer
    • Verified by

    All I did was skim this but it might be helpful to you if you do want to explore my suggestion: www.apovpn.com/byod-or-bring-your-own-device

    • Level   2

    Thanks alot. Strong VPN was what i tried out, and it connected me as if I was in LA. Worked out perfectly! Appreciate all the help!

    • Level   2

    And yes, I was able to purchase via VPN from my computer and download on my xbox via overseas IP.

    • Level   1

    Thank you for letting me know that it's only the purchasing process that's checked.