Hey there Zink! I'm not entirely sure what your issue is here, but it sounds like you purchased some points from a less-than-reputable retailer and the code was already redeemed? If that is the case, the only thing you can do is try to get a refund from the retailer. If this was on a site like eBay, you can contact them. You can also contact your bank to see if they can assist in some way. Let me know if this helps, thanks!