I have tried everything! I have just signed up as a Gold Family Member, yesterday, and I cannot get to the marketplace! Ever picture that should come up is grey...it shows on the bottom of each little window, what is supposed to be showing, but no picture. I tried going through the instructions online to fix the problem to no avail. I then called last night and spoke with a tech support person from xbox and she went through Everything she knew to do. Final thing was, after I had changed the privacy settings, I needed to power down the console at least for one hour and that was supposed to fix it. It did not work. Before doing that, she told me to go through and delete any corrupted files then cleared the cache, twice. Could it be that I am just going to have to purchase a new console???
Hello LISA CASSTEVENS
8C230002 error code means that your account is blocked from accessing certain kinds of content. This type of error occurs most often when you are trying to access unrated content.
You should refer to this guide here.
I recommend you to retry all the solutions , especially solution 2 as it deals with family settings. Sometimes it is hard to follow up on a phone call. Perhaps you may have missed a step. If the guide did not help at all please respond to your topic again so a Microsoft support member will be able to help you.
Solution 1: Adjust your privacy settings
If the account that’s being used is an adult account, sign in to the account and then make sure it has unrestricted access to content. You can adjust your settings on your Xbox 360 console or online.
Adjust your online privacy settings using your console
Adjust your privacy settings online
Note Xbox LIVE child accounts will require parental approval from a parent Microsoft account (used to be "Windows Live ID"). For more information, see Xbox LIVE online safety and privacy.
If you keep getting this error message, try the next solution.
Solution 2: Adjust your family settings
Family settings can block the display of content that is rated lower than the setting for the console. Make sure that content is not hidden because of your family settings. You can adjust your settings either using your Xbox 360 console or online.
Adjust your family settings using your console
Adjust your family settings online
Solution 3: Purchase the content on Xbox.com
If you're using an Xbox LIVE Family Pack secondary account, you might need to use the Games Marketplace on Xbox.com to purchase the content and queue the download to your Xbox 360 console. Here’s how: