I am having a similar issue, but not the EXACT same problem. It has been going on for about a week now. Let me give you a quick run down.
My Gold subscription expires TOMORROW and I have tried to renew it at xbox.com & on my console. I checked both options a month ago and I was able to see my expiration date & view different options for payments (12 months or $9.99 for 1 month). Of course I decided to wait until the last minute and now I can't access it at all?
Online it says it says:
It appears you've found a glitch in the system.
date: 9/26/2011 11:39:11 PM
I have tried the previous stickies AND I have called support on the phone. I haven't tried to download any content recently so I am not sure about any of that.
Retracing my steps online:
1. Login to xbox.com
2. Click My Account
3. Click Upgrade/Manage Account under Membership & Content
That is when the error above shows up.
Retracing my steps on the console:
1. My Xbox
2. Manage Account
Then I receive the error:
"Can't retrieve information from Xbox Live. Please try again later. Status code: 807B01F4
Under account management it says it can't list my memberships & to try again. It appears that it may let me redeem a code, but I do not currently have one that I can try. :-/
All I wanted to do is renew my subscription without going into a store to buy a prepaid card. It looks as though I will have to do this, but my concern is that I may not be able to redeem the code either.
I have been able to access ESPN, I recently renewed my Zune Pass (although I did that directly through Zune), and I watch Netflix & HuluPlus ALL THE TIME. I noticed this account management issue about 5-7 days ago. I waited it out. When I called support today they didn't seem to have any explanation. They tried to say it was my credit card, but I have recently used that for purchases on my Windows 7 phone & Zune.
Support mentioned something about xbox live server issues & they couldn't transfer me directly to them?
Anyway, I appreciate any insight on this issue. I plan get a prepaid card to redeem the code tonight or tomorrow. I guess I will check back when I take care of that.
Sorry for the long post.