3 month gold not redeeming. status code 80153021

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Level: 1

14 Jan 2012 8:30 PM

when i enter the code it excepts it, then it goes to the menu thats like this code gives you the following, prepaid 3m xbox live gold. then when i click redeem now a window comes up saying status code 80153021 and sometimes 80169d3a.

ive also tryed redeeming it online and it just says there was a problem contacting xbox?

help pleaseee!!!

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Level: 1

15 Jan 2012 9:21 AM

You could try and contact Microsoft about this problem I'm sure they are happy to help you with your problem.

support.xbox.com/.../contact-us

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15 Jan 2012 2:45 PM

Suggested Answer

These codes are for a billing issue. Either you owe money or your credit card info does not match your account info and your purchasing abilities have been blocked until it's fixed. Check billing.microsoft.com to see which it is. You may want to contact support to speak with billing as well.

writing for GamerLiving.net

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Suggested by onyx62is

Level: 1

5 Apr 2012 2:38 AM

it dose the same to me

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Level: 1

14 Jul 2012 6:08 AM

I even tried making a different profile and it still doesn't work I'm going to ps3

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Level: 1

16 Jul 2012 2:08 PM

This doesn't work for me either, and when I go on billing.microsoft.com it says it doesn't recognize what computer I'm using and wants me to put a code in from an email address I no longer use

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Level: V

16 Jul 2012 2:27 PM

@X W3arth3rby X - In the future, if you're encountering a problem, please make your own thread on the topic as this is a an old topic.

If your having this problem you will need to follow the instructions below:

Go to Remove all security info and sign in with your Microsoft account.
Click Remove all.
Enter new, valid proofs. These proofs will automatically be added to your account once the old proofs are removed.