Re: Unable to redeem 12-month Gold Sub - Error 80153021

The pre-paid card was bought from Best Buy in the US and is being used in the US on a US Xbox.

thats just like me

Same here

Bump, anyone have any suggestions?

Sadly, the only suggestion I have is to call them. I have been receiving that exact error code myself (as well as 801613C9). I have called them repeatedly regarding the issue and I have been assured that my ticket has been escalated. I'll keep you guys posted; however If this problem resorts in a lapse in subscription time as it did with me I would call them and explain the situation. I was credited with another month of time for my troubles.

I called Live Support last night and the rep confirmed that the code is valid, but it was not activated by the retailer.

On the back of the pre-paid card it says the card is useless until it's activated at the register upon purchase.

One thing that is odd- I received an email from BB at the address they have on file with a 12-month pre-paid Xbox Live code.  The code is different from the one on the card and it actually was accepted by the system.  When I mentioned this to the Xbox rep she had not heard of BB sending an alternate code via email that was to be used in lieu of the code on the card.

I guess I'll be going back to Best Buy (with my receipt) to see what they are going to do about it.

I have the same problem with mine and I know it was activated from the store. To me there is something wrong on the Xbox live part of this if there is this many people with the same problem at this this time.

wtf. an xbox managed site has no response to items purchased that are legitimately Microsoft prepaid membership items. What? Did you guys forget the codes you sold to people?

We then need to access a site billing.microsoft.com that fails on the password login with white blank screen. lol

Any other business would have died long ago with this kind of service. You guys operate like a bunch of noobs. rofl

Me to

Hey TattyThought32! Since this is a bit of a dated thread can I please have you create your own thread in this forum detailing your issue. This will help us provide the best individual support possible! :)

I'm having this exact same problem. Is there anyway around it? Will it go away in a couple of hours?