REDEEM CODE PROBLEM

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10 - Redeeming a code

Redeeming prepaid codes on Xbox.com or your console

REDEEM CODE PROBLEM

Answered (Verified) This question is answered
Level: 1

Hi ,

I've just bought XBOX 360 4GB + kinnect Adventure + Carnival from authorized dealer in Bulgaria.

But when I try to redeem the code for Carnival a massage appears saying there is a problem with the code.

Why ?

 

 

Verified Answer
  • Level: V
    FAQontopicGamerSpotlightUnicornAmbLevel10AmbChallengeTrophy

    Hello,

    Bulgaria is not an officially LIVE supported region. That means that whoever is selling those consoles in that country is not an authorized Microsoft retailer. There's always a chance that DLC items and codes that aren't on a disc will not work on your account as they are region locked. Unfortunately, this means that this particular code that you got for this game cannot be redeemed in your country, there's no way around that.

    Sorry. 

        

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