At the bottom of the Rewards site there is a link to the FAQ page that does have a link to the forums - http://rewards.xbox.com/faq/
You can also find the terms and conditions for renewing gold on the next link - http://rewards.xbox.com/terms-and-conditions/
Renew 12 Month Xbox LIVE Gold Membership: Available only to participants who are Xbox LIVE Gold members renewing their Gold subscription as of the Program start date. Participants must be Xbox LIVE Gold members at the time of renewal. Xbox LIVE Free members and Xbox LIVE Trial Gold members purchasing a subscription are not eligible. Each twelve (12) month Xbox LIVE Gold membership purchased during the Program Period will earn two hundred (200) Microsoft Points, up to a maximum of two hundred (200) Microsoft Points during a twelve (12) month period. To renew your Xbox LIVE Gold subscription, either redeem a Prepaid LIVE Gold subscription, purchase a subscription from your Xbox 360 console’s Dashboard, or visit http://www.xbox.com/en-US/Live/JoinLIVE/Membership during the Program Period. Users of Prepaid LIVE Gold subscriptions will be credited upon actual renewal date, defined as the time the previous subscription would have expired.
You can use a prepaid card or credit card in order to qualify, as long as you add the time while you're still on a gold subscription. The renewal points won't show as pending until after the time actually starts, not from the day you add the time. Since the terms and conditions says that the renewal date is when the time actually starts, the 12 months would have had to also start in January in order to receive the double offer since the offer was for renewing and not just adding the time.
Well, thanks for clearing that up. I was a silver account at the time - my fault for not reading the fine print, I would have wasted one of my many 1 month cards I have from my console breaking several times over the years if I had known you needed to be a current gold subscriber.
Maybe instead of just saying 'renew your gold subscription' in the promotional boxes (Which I did, it had just lapsed inbetween times) it should say 'renew your current gold subscription' or 'renew your existing gold subscription', something to let you know what the deal is.
It does however seems that the support guys on the phone could have done a much better job in actually helping me with this problem rather than, well, stuffing me around.
hey man im always gold and never silver the rewards program is a bunch of bull im still awaiting points from december 2012 and every month ahead so they like to manipulate us the loyal gamers get screwed eveytime if i were you id get off the rewards program i am it sucks .......so sad
Hydro, please post your own thread on the forum for support. Thanks!
Xbox Live Rewards Squad@XboxLiveRewards