I recently noticed that a number of my Microsoft Points disappeared from my account and decided to see if I could find out why.
Upon checking of my account history, I noticed that 120 points expired on the 11th February 2012. I could not work out why this had happened, since purchased points do not expire (from the first line of this: https://billing.microsoft.com/helppane.aspx?helppagename=BILLING_CONC_FAQ_Points_WhenDoMyPointsExpire) and the FAQ on the Xbox Live Rewards page (http://rewards.xbox.com/faq/) quotes;
"Will my Xbox LIVE Rewards Points expire? A. Rewards Points do expire, so be sure to use them by June 30, 2013. See Terms and Conditions for full details."
I therefore read the T&Cs and found nothing on when reward points expire. These are the only 2 ways I have ever received points, so I questioned this and I rang Xbox Customer Support. The assistant checked very thoroughly to find out why these points had expired and could not find out why, and told me that the rewards scheme forum was the only place I could find out why this had happened.
So this post is asking why my points expired, and if there is no valid reason, I would like the 120 points back, as I was saving my rewards points for a specific item from the Marketplace. I was not warned that they would expire, and even after they had, I was not told that they had (by email or message on my Xbox) and had to check in to it myself.
I was given this reference number: 1174951770, when speaking to the assistant on the phone, and I am able to give more details if necessary. I would like to speak to someone over the phone if possible, but am happy to speak to someone on-line if it resolves the matter.
Matthew Bickley (GT: mattfeeder18)