Re: Microsoft Points expired, would like to know why and why I wasn't warned...

Hi again,

On a second note, I am also missing the 20 MS points that should've been awarded for taking the January 2012 survey. I've taken all the surveys so far and received the 20 MS points (40 MS for one month if I remember correctly) but the January 2012 survey has never appeared in my pending points or awarded ones.

If someone could help me with this, that would also be great.

Thanks, Matthew

This is a whole new scam that a few people are just finding out about, you are not alone is mysteriously expiring points. No one will call you on the phone and there is no customer service line, that is a basic service that every business dealing with the public provides, except for xbox live rewards. You'll just have to air your dirty laundry for everyone to see, although, this also means that you get to promote your displeasure with the service when you don't get treated fairly. Take a few minutes to look through the pages of this forum, just by the titles you can tell all the problems people are having with xlr.

Reading through all these complaints that go unresolved makes me not even want to complain, I haven't received my points nor are they pending. The only points pending are the 20msp I get a month for filling out that short survey.

Blaze - Please do post your complaints, and if they don't respond continue to post until someone does. Even if they don't ever respond you'll contribute towards making people more aware of the scams xbox live rewards is running on their customers. They chose to do their customer service on a public forum, now everyone can see how disorganized and troublesome they are. Contribute to the truth by posting how Xbox Live Rewards has ripped you off.

Hi again,

I may have solved it. I was awarded 120 MSP back in February 2011, from my first Marketplace purchase and the January 2011 survey. My next award of points from the scheme would've been 100 MSP in July 2011, then next would've been 100 MSP in December 2011 and finally, 110 in more in April this year. I have points expiring (according to Xbox Customer Service) in July and December, so I believe the "missing" 120 MSP would be from the first 120 awarded in February 2011, expiring exactly a year later.

But now the question is, why did they, and are more of my MSP, set to expire? They was no warning that they would and the T&Cs do not state they expire after a year, in fact, states they are good until half way through 2013.

Why did they expire?

Thanks,

Matthew