I renewed with a prepaid 3 month card on April 15th, but my rewards account tells me I need to upgrade to gold. I cant view my stats and don't have pending points for the renewal. Any suggestions?
Ok I've seen several posts for this issue, most everyone with this seems to be on a family pack. I am NOT. I renewed with a 3 month card. Plz can someone tell me whats going on?
BTW, there was no lapse in my membership. I renewed before the last expired. This shouldn't make a difference, but I want to make sure.
Hi xoFantasyGirlxo: There is some technical glitch preventing your subscription information from transferring to our rewards system. This is nothing that you have done: we occasionally have these sorts of issues. Please be patient, we will investigate the issue. It takes a couple of days as it involves people outside of the rewards team to research. Bear with us, I'll get back to you as soon as I can. Thanks!
I do appreciate the response I received, and I'm trying to be patient, but my problem has yet to be fixed and it has now been a month since I posted and even longer since it actually started. I understand this takes time, but perhaps an update would be nice. I haven't heard anything else since the reply saying to give a couple days....
I have had the exact same problem!
Well don't expect it to be resolved anytime soon. Mine still isn't fixed. I'm still not getting points and they haven't responded since the first post. Very irritated!