Re: Netflix audio handshake issue when selecting the next episode in a TV series.

Unfortunately I have the exact same setup and problem.  I've got a 250GB Xbox 360s fully updated.  It is hooked up to an Onkyo TX-SR608 receiver which passes the image to my Panasonic HDTV.  All via HDMI as well.  I try to watch successive episodes of a television series and I get the same exact problem.

I do have one further observation to make.  When an episode ends and the "play next episode" screen shows, no preview image of the next episode loads up on screen.  When selecting an episode regularly there is the large preview shot of the episode filling the top 2/3 of the screen.  When this issue happens, no preview image loads, only black.

I got the xbox for christmas so I have no comment about this issue before the fall update.  I also have not tried using a different connecting between the xbox and receiver.

I hope this issue gets sorted out, but it seems like such a niche problem (only Onkyo) that it may get ignored.  Prove me wrong Microsoft.

Just thought anyone should know that has this problem that i've been argueing with microsoft support and they refuse to acknowledge this as their problem. Big surprise thanks Microsoft.

Marie: Steven the console will not be an issue as to work only on certain contents and only stop on Netflix episode changes. We did just delete the update to refresh the files which would not prevent hard ware from working. This issue leave us with the receiver itself pickup the change, I would advise contact the receiver's manufacture to resolve this issue Steven.

steven: umm how could it possibly be the receiever? I just told you that the problem only began after the fall update. and is ONLY with netflix. there are NO other circumstances that this will not work. It is a compatibility issue on xbox lives end and I think it is xbox's reponsibility to work it out.

steven: I didn't expect a resolution today but I do expect it to be looked into further than assuming that doing that minor bit of troubleshooting is enough to diagnose the receiver as the cause

Marie: Steven I can understand your concern the issue manifest itself after the update. However the software would not prevent the hardware issue with just one application that leave us the hardware itself being used. As you mention above if you're able to plug in directly from TV to console everything would be fine.

Marie: Is there anything else I can help you with today?

steven: How can you just say the software will not cause the hardware issue with "just one application" how can you just know that. I told you I don't have ANY other problems with ANY other applications or games or movies or ANY other piece of hardware ONLY NETFLIX ON XBOX. and ONLY AFTER THE FALL UPDATE and new dashboard. I am very dissatisfied

I think maybe the cause of the problem might be within Netflix's territory, and Microsoft couldn't fix or address this if they wanted to.  I have ZERO time to pursue this, but try calling Netflix support.

Also, I have noticed that I do not have the problem when I control Netflix by voice using the Kinect. Very Strange.

I just tested Wi1shire252's input about not having the problem with the Kinect by saying "next episode" and it did indeed start without an audio glitch. If this is true it is a Netflix coding issue that needs to be addressed.

This isn't just an Onkyo problem.  Pretty much any AVR (I have a Denon and Integra) exhibits this issue, it's either Xbox or netflix, I'm pretty sure it's an Xbox issue because this was non-existent before the major netflix/dashboard update.

It's mid June now, and there is still not a fix for this that I can find. 100% repro. I've called NetFlix and they are clueless. The first two people I talked to barely knew what HDMI was, the third said "Obviously this is a Microsoft issue if it only started during the last dashboard update."

The average customer does not understand the relationship behind Microsoft, the XBOX Live team, and NetFlix - and Microsoft needs to step up and make the right thing happen here. I have a 100% repro and live near Redmond, I'd be MORE than happy to bring in my gear for them to troubleshoot if it means getting this HUGE annoyance fixed. All it does is give my Microsoft NaySayer friends a reason to to say "how typical". Please Microsoft - Step Up, it's ultimately the XBOX Live customer who is suffering. NetFlix works fine from all my other devices, maybe I should drop XBOX Live and use Roku instead.

Greetings Riboflavin,

Thanks for your reply here. I definitely understand the frustration - it's no fun to be seemingly "tossed" around between support channels. We do not wish for anyone to have that kind of experience.

It is true that the Xbox team did not create the Netflix application; we simply provided the ability and platform to connect network-wise through Xbox LIVE. Remember that with the update Netflix also released their updated application. So while it may seem tied to the update, the issue still lies within the application and it's visual connection capabilities. 

Your feedback here will will be heard. We're more than willing to be a megaphone for those who may seem unappreciated. The truth is we do appreciate you. My suggestion to you is to continue providing feedback and request support from Netflix while we continue to work with Netflix and all of our application partners. 

Thanks again,
Mister Barakus 

For the record, I also have the Onkyo SR-608 and (of course) having the same problem. Instead of backing out of the episode completely, I've simply muted and unmuted the receiver and the sound works fine. Obviously this isn't a fix, but is better than the former.