Marie: Steven the console will not be an issue as to work only on certain contents and only stop on Netflix episode changes. We did just delete the update to refresh the files which would not prevent hard ware from working. This issue leave us with the receiver itself pickup the change, I would advise contact the receiver's manufacture to resolve this issue Steven.
steven: umm how could it possibly be the receiever? I just told you that the problem only began after the fall update. and is ONLY with netflix. there are NO other circumstances that this will not work. It is a compatibility issue on xbox lives end and I think it is xbox's reponsibility to work it out.
steven: I didn't expect a resolution today but I do expect it to be looked into further than assuming that doing that minor bit of troubleshooting is enough to diagnose the receiver as the cause
Marie: Steven I can understand your concern the issue manifest itself after the update. However the software would not prevent the hardware issue with just one application that leave us the hardware itself being used. As you mention above if you're able to plug in directly from TV to console everything would be fine.
Marie: Is there anything else I can help you with today?
steven: How can you just say the software will not cause the hardware issue with "just one application" how can you just know that. I told you I don't have ANY other problems with ANY other applications or games or movies or ANY other piece of hardware ONLY NETFLIX ON XBOX. and ONLY AFTER THE FALL UPDATE and new dashboard. I am very dissatisfied