Output Protection Error

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09 - Using Apps on Xbox LIVE

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Output Protection Error

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"we're unable to play video on this device due to an output protection error. please check your display settings and try again. (code: R8157-6030)"

this is the error i get after netflix tries to buffer anything after the dashboard update. i am using the hdmi that came with the xbox and an acer monitor. my display settings are 1080p, widescreen hdmi+a. netflix used to work and now it doesnt. why is this?

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    Level: 1
  • I'm getting the same issues. So far no one has answered this question.

  • Level: 1
  • Same thing over here too.  EXTREMELY frustrating.  I've got a shiny black xbox "s" connected via hdmi to a 55 inch LG LED tv, barely a year old, and its in 1080p...  Hopefully it can get resolved ASAP or I'll be pulling the plug on Netflix.  My PS3 streams just fine with no issues whatsoever, same on the computer/laptop...  

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  • iv got the same issue.. hulu works fine. second i go to netflix iv got problems. its been working on and off since the new platform update

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  • I have same ERROR. But a different Error code:  R8157-6032.

    Called up Netflix and they said they are working on it. Meanwhile, they asked me to call up Microsoft and report the issue.

    Been on Xbox Customer care support line for 15 minutes now and no one is answering yet...

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  • Level: 1
  • This seems to be the only place so far that has a number of complaints, so I'm adding my lot to the bunch. Error code R8157-6030, Acer monitor, 1080p, hdmi and audio dongle output. Hope this gets fixed soon! Thanks!

  • Level: 1
  • Same except it a r8157-4001 code : were havoing trouble playing this title now. i thought last night that they were having issues with the switch over. i realized today its b/c of my 3d converter box i bought just for the 360 3d games. i dont want to have to unplug the xbox from the box to my projector everytime i want netflix and vice versa for 3d games. please fix this xbox/netflix. i already pay for both services.

    my setup:  xbox > optima 3d-xl 3d converter box > veiwsonic pjd6531w dlp projector

  • Level: 1
  • WORKAROUND:

    I had connected HDMI cable to XBox360 -> Home Theater . Hometheater to TV via HDMI... Home theater supports only 1080i. 1080p not supported. So, DisplaySetttings on XBOX was 1080i.

    I changed to XBox360-> TV  via HDMI.. Changed DisplaySettings to 1080p.

    TV to Home theater (Standard 2 channel output audio).

    THIS works for now.

    Unfortunately, I am unable to get REAL Surround sound on my hometheater..

    All because Netflix app has bugs.. Hope they fix it soon.

  • Level: 1
  • I am having the same problem with Netflix. My Xbox is connected to my Samsung DVD/Surround sound system via HDMI then connected from there to my LG tv via HDMI. Everything was working fine before this last update.

    I have only been watching a tv series lately. When I hit play on that series it works if I let it continue playing the episode it starts on, but if I change episodes or get done with that episode and go to another one I get the "output protection error". Once that error happens I say ok and the screen stays black. I can't see the dash or anything. The only thing I can see is if I press the guide button then the guide will come up, but I can't get anything else to show. I've found if I then restart my Xbox and go back to Netflix I can watch the next episode.

    This is really annoying. Microsoft or Netflix please take out this output protection junk. I would guess it has something to do with anti-piracy, if so you should know you are just hurting your paying customers.

  • Level: 1
  • AutoKaufen just reminded me, i too am using the audio dongle if that makes any difference

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  • Same issue here.  Direct connect from HDMI from Xbox to monitor, worked fine before the update, and now the error.  Such a joke.

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  • "We're unable to play video on this device due to an output protection error. Please check your display settings and try again." (code: R8157-6030)

    Before this new Dashboard update everything was working fine. Why fix something that isn't broken? Retarded. Fix this, thanks.

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  • Level: 1
  • Changed my output resolution on Xbox to 720p and it fixed the error

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  • Level: 1
  • Seems to be working for me but I have a 720p Samsung. Not a 1080p. So it must be related to full hd format.

  • Level: 1
  • Sounds to me like an issue with HDCP, which seems to now be fully enforced with the new update.  Basically, it's encryption that keeps copyrighted content (ie Netflix programs or movies, certain types of HD physical media) from going to incompatible or unauthorized devices, such as capture cards, DVRs, and other recorders.  Perhaps Microsoft had to make some concessions to content providers in order to have continued use of the service, as well as connection to live TV services.  

    However, the back side of that is that unconventional setups (needing component audio in addition to HDMI output) won't work at full HD resolutions, or at all. It's a crap deal, no doubt, but I also doubt it was done for no reason.  Considering the outpouring of issues I've seen today, I wouldn't be surprised if something were quietly done about it, or that an announcement will be made shortly as to a solution.  In the meantime, you might have to watch that content in a non-HD resolution (I know, it really sucks), but at least it can be used.  Please don't freak out here; I'm merely conjecturing based on the knowledge I have and some light reading.

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