However, even if you have used the complaint feature before, you may be wondering how the system actually works. Contrary to popular belief, the complaint system is not automated, and submitting a large volume of complaints (of any variety) against a particular user does not guarantee a suspension. In actuality, every complaint is reviewed by a real human on the Xbox LIVE Policy & Enforcement Team to ensure accuracy and fairness.
Want to learn more? Watch Enforcement Unicorn Ninja (yes, that's actually his job title) Boris Erickson demo our complaint decision system, Vulcan, at PAX 2010:
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