I have the same problem, new Xbox, the disc drawer opens and closes non-stop. Sent it back for repairs, it was returned to me with a note that it was tested and found to be problem free. The issue started immediately, the second I plugged the unit in, so I doubt it was tested. The agents I've spoken to act as though they are not aware of this problem until pressed, then they admit that they know about it. When an agent finally admitted the problem and offered a fix I tried to tape the instructions, but he told me if I was taping the conversation he would hang up, and he did. What is wrong with this picture?