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Xbox reset - how hard can it be?

  • Level   1

I have inherited an xbox for my son. The previous owner cannot remembr the 4 digit password or the secondary question (favourite fictional character). I need to set up some parental settings but cannot access it. How do I reset the password (there are so many threads on this and no suggestions work) or reset the xbox to factory settings (again there are loads of suggestions but none work). Can I email microsoft - will they reset it for me.

The console is dated (MFR) 2008.

 

Hope someone can help

 

Thanks

Andrew

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    • Level   V
    • Verified Answer
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    Congrats on inheriting an xbox.  It will bring you and your family hours of enjoyment.

    What you need to do to reset the pass code is contact support.  They can walk you through the steps necessary to reset it.  

    support.xbox.com/contact-us

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