yes iam having the same problem as MacMoore13 it keeps telling me to put my email address in and password. I put it in and it tells me to go to http://account.live.com for help . I went to it and it did nothing . it wont let me even play in the profile offline. can any one help me

Hi Table! Welcome to the Forums :D Were you able to sign in using that link OK?  Did it prompt you to add any info?  One thing you can try is changing your password, and then try redownloading the profile to your system.  If that doesn't take care of it, please post a fresh thread detailing exactly what's going on.  We'll get you back in, no worries!

@Miss Ermine

i get that error code aswell but i dont even know my password so i cant sign in anywhere! i cant recover my account because i dont know the password to the email account that the recovery link is being sent to. i suspect both my accounts have been hacked and there is nothing i can do, i made this account that imk using right now to replace my old one but i get the same error code when downloading my profile. is there anything i can do? i dont think generel inquires can help me with this and i dont want to buy a new xbox ): i do however have a parentel acount assinged to my old account that i do have acces to but i cant reset it from there. i really need some help

sorry, i dont get the same error when attempting to download my new profile i get the error: 8015011

Hey Predawn! I would suggest trying to reset your password, by going to live.com and clicking "Can't access your account?". If that doesn't work, I would suggest creating a new thread, and we'll get right back to you!

ok i tried to reset password i reset everything and none of these options are working AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I want real soultion!

I'm having the same problem I been online 7yrs and I can't remember my password but know my email.i cant sign in even for offline play I gt code 8015d003 Xbox help does not help at all. I have 4 xboxs online in my house and if I can't get help I'll cancel all my online profiles it's a joke the lack of help and support they offer.i don't want to start over as my gamer score and all my game downloads and maps but I can't get help anywhere

This probably isn't very reassuring for anyone with this problem:  I ended up trying to delete the profile and re-download it to my Xbox per the Microsoft guys' advice. It didn't work. Probably because my account was tied to an old Hotmail account that I hadn't used in years (I think they used to close them for inactivity). So after getting locked out of that email from trying to submit the forgotten password forms too many times, I had to create a new Gamertag. Unfortunately,  it doesn't look like Microsoft has another answer for this. I've created a new email tied to the new Gamertag and will make sure to access it regularly so they don't take my Gamertag away from me again, for no reason.

@woodliertoe2 @octavilaphid67 its unfortunate but there is no way to fix that problem i had to create a new gamertag to resolve this problem and microsoft will not help you recover your account unless you can directly contact a representitive this isent reausuring for any of you but i had this exact problem and i didnt find a solution maybe you will? if you do please contact me.

It seems that everyone I have asked says they have more than one profile on one email, heres for sure, I cant download the spelunky dlc and I am damn sure not getting the next gen xbox.

Hey xfyj. It is actually not possible to have multiple profiles on one email. What issue are you having exactly? If you provide us with some more details, we would be happy to help! :D

I too am having this error message. I have followed all the steps listed in this thread and have had no success with recovering the account.

I have reached a point where it would be a great loss both from my time and money to just simply start a new one. Please direct me into what future steps I should be taking.