problem with halo 4: cant connect to friends games and im lv 14, but it shows that im lv 1

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problem with halo 4: cant connect to friends games and im lv 14, but it shows that im lv 1

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Level: 1

idk how to fix this problem.. i can create classes, but once i get into a game, i can only use the preset classes.. i cant connect to friend's lobbies and they cant connect to mine. please help.

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