Re: Xbox Disconnects every 5-10 minutes, but will hold for up to an hour.

I have plugged it in directly to my modem and that does not work either. I guess I haven't tried unplugging it from the wall, but I have reset my modem and router, used a switch and everything else in between. I know my ISP is willing to give me a new modem since I get one from them. But I doubt it's the problem (or my router) since I can connect with my laptop without any problems. I pay for my LIVE through automatic renewal. I do love playing LIVE, I really do. I would understand completely if someone made a mistake--they're human too. But not admitting it making people spend hours with tech support or be forced to go out and try and buy things to "fix" it is ridiculous. I know I have a replacement plan on my router that lasts up to a year, but I really don't know if they'll let me exchange it for anything other than the same thing and that seems sort of redundant.

Its not the router its not he modem its ot the xbox its live. I dont have a modem im fiber optic direct. I deleted one update file and it worked fine saturday. Night. My biggest crash time is  around 8-9 pm central time. I will be retestIng the connection tonight during a full band rockband gig. Will keep you all informed

Which file did you delete?

ALSO,XBOX SUPPORT: I asked my friend to look under his storage and system items. We came up with different things. They were the same for the most part. (I deleted my optional media system data just now to see if that would fix LIVE, it did not). Getting to the point: He had 400kb for Marketplace System Data updated 2/27/12. I had 100kb for Marketplace System Data updated 6/20/09.  Could this be causing the problem? 

It was somthing enhancements that i deleted

I sat with xbox support for ANOTHER 2-3 hours (up to about 17 hours now) and tried to do the stupid manual update that I already know won't work. Because I have a mac it wasn't unzipping the files properly (and I am not nerd enough to know if I did it wrong). I inserted a burned CD, restarted my console and nothing happened. The Tech guy then told me I had to try it on a PC to "rule out the possibility that I did it wrong". I have to wait another 2 weeks before I go home during spring break to burn it at my parents house and then confirm that the update won't work that way (hahahaha). At one point the tech guy admitted xbox is working on the update issue, and so when I asked him if they knew there was a problem but weren't admitting it to the public and their loyal customers he quickly said something like "Well, if there's a problem we are working on it". He never gave a date to when it will be fixed. So, I bitched and I bitched and I bitched some more and eventually he offered me a month-free subscription to make up for the month I will not be able to use LIVE. I suggest asking for compensation. Well, demand really, because this is BS.

kaelinyami i live in bemeidji mn i have the same internet provider as and same modem as u...i been having the same problems as u it started about 2 or 3 weeks ago......i think its A live problem and there not telling us the guy told me at my internet provider alot of xbox people are calling haveing the same issues...man im getting pissed it suck i been with xbox AND only xbox since the beginning i called xbox bitched same thing they had me do as of u did .......

Did you do the manual update? My mac wouldn't unzip the files, so I don't know if that "fixes" it. I've read that it doesn't, so I'm not very hopeful. I wonder if their update is mostly affecting something in the internet system for smaller-towns. I'm not sure how internet stuff works, but that would explain why a majority of people were not affected. I know Paul Bunyan said  they were having a crapton of problems. He said he tried a netgear and as far as he knew it was working again, but he also admitted he hardly had played so he wasn't 100% sure. I've seen that getting a new router doesn't work either, so I'm doubtful it's fixed.

no i just sighned in and auto downloaded after that. problems ever since i got a new wirless router netgear and did not work.... and i have a 8 porter that does not help either.

i thought about asking for a new modem too see if that works have u got a new?

Mine autodownloaded as well. I wasn't prompted for the 16th update. I didn't update until the 23rd, but tech support told me the 23rd update would include the one from the 16th. They offered to give me a new modem. I've had 2 break on me already and I've only been with them for a year and a half. I suppose it couldn't hurt to get a new free modem, but I also highly doubt that it's the problem.

Kaelin, I'm sorry to hear this issue is still persisting. Since you already have the new modem coming in, I would say try that out and see if it has any effect. When you get that set up, please also try resetting your network settings on your console and start from scratch there.

For anyone else experiencing this exact issue, please let me know roughly where you are connecting from and who your ISP is. Thanks!

Yeah, no. It didn't work. But I'd like to thank you guys for wasting 2 weeks and over 20 hours of my time and not admitting something is wrong on xbox's end with the update. I'd like to take another moment to thank you again for not providing a solution. And thank you again for treating me and everyone else like incompetent morons. And I am especially grateful that I get to spend my spring break playing offline games I've beaten a hundred times and mass effect 3 on single-player only. It's okay, I only have two jobs and am a full-time student so any time I get to LIVE is breaks and weekends.

I am so grateful. I feel like a valued customer. As I'm sure everyone else having problems with the update feels too. So please, tell me to reboot my modem, router and xbox again. Or how about clear my system cache? Open my ports? Check my NAT settings? Redownload my gamertag again? Or how about delete the last update and redownload it? Do it manually? Waste my money on a new router or modem? How about spend hours with my ISP? Sit on the forums? Spend another 20 hours with tech support telling me to do everything above all over again? Buy a new xbox?

Or, how about... You guys. Man up and admit fault and fix it. That is the only solution.

^^^^This is perfect!  I feel your pain Kaelin.  I have a connection better then 90% of the world and I've got these problems.

All right. This is how it is. I've spent 24+ hours with xbox support and they have determined it is not my xbox in any way shape or form. My internet provider has come to the same conclusion.

I have gotten a new modem.  It is still disconnecting. I am not getting a new router because directly connecting it to the modem is still disconnecting.

I am going to take my xbox to my parents on Thursday March 8th. If it keeps disconnecting then it is an xbox LIVE issue. If it does not keep disconnecting then it is my ISP. Either way, I've been screwed out of services and my time for 3 weeks. Someone needs to take responsibility.

Hey Kaelin - taking your console to another network would be a good test. Just make sure you reset your network settings to their defaults when you set up there! We'll be interested to hear the results. :)