Everything had been working fine for months, but then starting a couple of weeks ago, I started getting disconnected from xbox live while watching Hulu and Netflix. It interrupts playback and tells me that I must upgrade to xbox live gold in order to watch. I have gold, and it doesn't expire until mid-April.
I can immediately sign back in and begin watching again, but the error always happens again within minutes - I can't ever seem to watch for more than 10 minutes without the error, and it usually happens more often than that (every few minutes).
I have tried all of the suggested solutions I've seen - I deleted the apps and all their data, deleted my profile, cleared the cache, power cycled my cable modem and router, and reinstalled everything. Upnp is enabled on my router and I can see that the ports are forwarding as expected.. I use a wired connection and have 30 mbps internet. I am able to stream without issue is full HD when I use the Netflix or Hulu apps on my Samsung tv directly.
I've seen similar posts here... is there a solution that is working for anybody? This is very frustrating, and the problem seems to have come out of nowhere.
Here's my info from running a network test after the issue (the network test always passes). Any help would be much appreciated!
What Country/State/Province do you live in? USA - Portland, OR
Modem brand & model number: Motorola Surfboard SB5101
Router brand & model number: Asus RT-N16 running DD-WRT v24sp2 mega firmware
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? n/a - using wired connection
Things you have tried:
Is UPnP Enabled? Yes
Do you have a NAT error? If so, what is your NAT? no NAT error
Any Error Codes you encounter:
Who is your ISP(Internet Service Provider)? Comcast (Xfinity)
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 000B
X: 0000 - F001
Y: 20A8 - 4840
Z: 0000 - 0000
ID: FFFF - FFFF
L: 0015 - 10F0
Q: 8015 - 100C