Hi i got disconected from xbox live around an hour ago, i have followed all the sugestions that support have offered and still no luck.
What Country/State/Province do you live in? UK - West midlands
Modem brand & model number: O2 wirelessbox 5
Router brand & model number: Technicolor
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: Have tried the manual DNS settings with no luck, then put it back to auto and still no luck, have turned off router for 5 mins then restarted and still no connection (tried twice) unplugged everything and rewired, my laptop, ipad & iphone have no problems getting online, ihave turned all these off and unpluged telephone just had xbox wired up and still same issue, have also tried different router cable. i have conntacted O2 and they have no issues on there side.
Is UPnP Enabled? Yes
Do you have a NAT error? No
Any Error Codes you encounter: None
Who is your ISP(Internet Service Provider) o2
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 000B
X: 0000 - F001
Y: 0000 - 0000
Z: 0000 - 0000
ID: 0004 - 0001
L: 8015 - 190E
Q: 8007 - 0435