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Can't connect to xbox live

  • Level   1

I've tried troubleshooting, clearing my cache, manual config and multiple ethernet cables.

My modem has been working fine connected to the xbox for about two years now and works still (Currently connected to the PC). This only started today and some help would be appreciated.

Status
W: 0000 - 000B
X: 0000 - 000D
Y: 0C88 - 1C00
Z: 0000 - 0000
ID: 0006 - 0000
L: 8015 - 1909
Q: 8007 - 0435
T: Wired

The xbox can read that i am connected to the internet but can't reach xbox live.
http://www.speedtest.net/result/2210063270.png
All Replies
    • Level   1

    I am having exactly the same issue and also does my son. Completing a Live test on the consoles and both failing at xbox live

    • Level   1

    ping - 21ms

    dl speed - 25.55mbps

    upload speed - 1.95mbps

    • Level   1

    Ping - 41ms

    DL - 61.69mbps

    up- 2.81mbps

    All other devices like Mob phone etc all connect fine so no ISP issue

    • Level   1

    I'm having the same issue for the past hour.

    w: 0000-000B

    X: 0000-F001

    Y: 30A84840

    Z: 0000-0000

    ID 0006-0000

    L:8015-190E

    Q: 8007-0435

    T: WIRED

    ping - 20ms

    dl - 21.89 mps

    up- 1.13 ps

    Everything else (pc, phone) is working fine.

    • Level   2
    Are you using wired or wireless?

    http://support.xbox.com/en-US/xbox-live/connecting/cant-connect-to-xbox-live-solution

    JakesinHD

    • Level   1

    iv tried EVERYTHING, different cables, resetting the router/modem for different lengths of time, swapping cables, restoring settings.

    So it must come down to a problem with live, but the most confusing thing is iv got friends online, one of them lives less than 100 yards away and is using the same ISP as me :S

    • Level   1

    ive tried both wired and wireless

    • Level   2

    Please could you both reset your routers?

    And then retry to connect to xbox live.

    Thanks

    Happy Gaming!

    JakesinHD

    • Level   1

    READ!!! after about an hour of these issues, i restarted connection test 3 times in a row and on the last one it connected, have a go at this guys

    • Level   5

    Im also getting problems connecting, ping 89   d/load  15.04 Mbps   u/load  1.88 Mbps. Ill try the reset of the modem again and see what happens.

    Cammy101 once said if any1 wants to mess my cousin works 4 MS.Is that the smell of the brown stuff or have I just dropped 1!!

    • Level   2

    Please can you reset your router Silver Knight and then retry to connect to Xbox Live

    Thanks

    JakesinHD

    • Level   5

    No need to as i just tried another network test and its worked but thanks anyway

    Cammy101 once said if any1 wants to mess my cousin works 4 MS.Is that the smell of the brown stuff or have I just dropped 1!!

    • Level   2

    Glad too hear your problems are fixed everyone!

    Happy Gaming!

    JakesinHD