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Xbox won't connect to wireless network and bricks router

  • Level   1

The network connection test fails to connect to my wireless network every time I try to connect, even though it detects the network and says that it's at full strength. After the test fails, the xbox still says I'm connected to the wireless network (there's a tick in the upper corner of the icon) although I can't connect to the internet at all. This also bricks my router - the power light goes red and it can't connect to the internet at all on any device until I select to disconnect from the wireless network on my xbox and reboot the router.

My settings are:

W 0000-0000

X 8000-0011

Y 0000-0000

Z 0000-0000

ID 0000-0006

L 8015-1000

Q 8007-0435

T Wireless

A 0.0.0.0/0.0.0.0

G 0.0.0.0

D 0.0.0.0, 0.0.0.0

N <Network Name>

S WEP

C 0

I've got the latest firmware for my router (NetComm NB6W), and I've tried to enable port forwarding, but nothing seems to work. I can connect fine if I use an ethernet connection, but the xbox is usually a fair distance from the router, so it's not really an option.

All Replies
    • Level   4
    • Suggested Answer

    Hello

    Make sure wireless is working

    Which wireless option are you using?

    • Built-in Wi-Fi (Xbox 360 S console)
    • An external wireless adapter

    Built-in Wi-Fi (Xbox 360 S console)

    Let's make sure your wireless hardware is working. Here's how:

    1. Press the Guide button on your controller.
    picture
    1. Go to Settings, and then select System Settings.
    picture
    1. Select Network Settings, and then select the name of your wireless network.
    2. If prompted, enter your wireless password (if required), and then select Test Xbox LIVE Connection. If you receive a connection error, scroll to the bottom of this page and click No.

      Note If your are prompted to connect an Xbox 360 Wireless Networking Adapter, then the internal Wi-Fi is not working and the console needs repair. Start the repair process online

    External wireless adapter

    1. Attach your Xbox 360 Wireless Networking Adapter to the back of your console. Learn how

      Note If you have a Kinect sensor and an original Xbox 360 console, use the wireless adapter extension cable to plug the wireless adapter into a USB port on the front of the console.Learn how

    2. If a network cable is connected to the back of your console, unplug it.
    3. Check the light on the wireless networking adapter:
    ---

    Reset the network settings

    Reset the network settings on your Xbox 360 console to the defaults. Here's how:

    1. If you are using an external Xbox 360 Wireless Networking Adapter, unplug the adapter from your console.
    picture
    1. Press the Guide button on your controller, go to Settings, and then select System Settings.
    2. Select Network Settings.
    3. Select the name of your wireless network.
    picture
    1. Select Configure Network.
    2. On the Additional Settings tab, select Restore to Factory Defaults. When prompted, select Yes, Restore to Factory Defaults.
    picture

    Note This resets the console's network settings only, and not other settings.

    1. Turn off the console.
    2. Plug the wireless networking adapter back into the USB port (if you're using one).
    3. Turn on the console.
    ---

    Restart your network hardware

    1. Turn off your Xbox 360 console and your modem and router.
    picture
    1. Wait 30 seconds.
    2. Turn on your modem and wait a minute.
    3. Turn on the next piece of hardware (for example, your router) and wait another minute.
    4. Turn on your console.
    5. Press the Guide button on your controller, go to Settings, and then select System Settings.
    6. Select Network Settings.
    7. Select your wireless network name.
    picture

    Note If you do not see your wireless network, select Advanced Options. Then selectSpecify Unlisted Network and enter your wireless network name. Next you'll be prompted to choose the security type.

    1. Enter your wireless network password. I don't know my wireless password.

    If this solution worked, your console will connect to Xbox LIVE.

    picture

    Note If you are prompted to update your console software, select Yes.

    --

    Where does the error occur?

    NETWORK: FAILED
    INTERNET: FAILED
    XBOX LIVE: FAILED
    NAT: CONNECTION WARNING

    • Level   1

    no

    • Level   S

    Hey there, Hellokathy3333!  Are you having connection issues?  Please feel free to make a fresh thread, and we'll take a look!

    • Level   1

    no

    • Level   1

    The network connection test fails to connect to my wireless network every time I try to connect, even though it detects the network and says that it's at full strength.

    My settings are:

    W 0000-0021

    X C000-4003

    Y 0000-0000

    Z 0000-0000

    ID FFFF-FFFF

    L 8015-0002

    Q 8007-0435

    T Wireless

    A 0.0.0.0/0.0.0.0

    G 0.0.0.0

    D 0.0.0.0, 0.0.0.0

    N FGNR3

    S WPA2

    C 6

    I use Verizon for the internet and use their router/modem. I've tried using a cable/wired, but that doesn't work either.  Help!