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can't connect to xbox live when using hdmi cable

  • Level   1

every time i plug in the hdmi cable xbox cant connect to wireless  when i try again with  the standard quality cable wireless start working again, this happen to 2 of my hdmi cable,

What Country/State/Province do you live in? uk,birmingham
Modem brand & model number: none
Router brand & model number: wireless router: Netgear DG934G
Network Connection Type: Wireless/Wired, wireless
If Wireless, what type of encryption are you using? dont know
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? internal adapter
Things you have tried: restarting all the hardware
Is UPnP Enabled? Yes/no/Unknown no
Is NAT Type Open?  no
Any Error Codes you encounter: no
What type of internet do you have? Cable/DSL/T1/3G? dsl
Who is your ISP(Internet Service Provider)? sky boardband
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?

w 0000-0000

x 8000-0011

y 0000-0000

z 0000-0000

id ffff-ffff

All Replies
    • Level   X

    I have to admit, this is the first time I've heard of this. Do you have issues connected with a ethernet cable with the HDMI display cable used?

    Emily - Program Manager @ Xbox, Xbox One Preview Program

    • Level   1

    i have no problem when using ethernet, but because it kind of inconvenient at my place i prefer to use wireless.

    • Level   7

    I've seen this once, someone on our forum reported it, they fixed it by replacing the HDMI cable not sure if it was replaced with a different make or the same.

    • Level   1

    nope i change the brand of the cable and try one in diifferent grade of hdmi still doesn't work

    • Level   1

    is there even any one looking at this post any more?

    • Level   X
    • Suggested Answer

    Hey there - please give us 24 hours to respond to your posts. ;)

    Where exactly does the connection test fail? Between your console and the network, the internet, or LIVE?

    Emily - Program Manager @ Xbox, Xbox One Preview Program

    • Level   1

    the connection test fail between the console and the network

    • Level   S

    And just to confirm, if you remove the HDMI cable, you can connect to wifi properly, yes? Can you try using these HDMI cables with another console, preferably the same model? Thanks!

    • Level   1

    when i remove the hdmi cable the wifi work properly, and i can't try them on another console because i only have one

    • Level   X
    • Suggested Answer

    What type of HDMI cable is it? Does your TV have internet connectivity?

    Emily - Program Manager @ Xbox, Xbox One Preview Program

    • Level   1

    i have a smart tv  so yes it have internet connectivity the first hdmi cable is a high speed one and the second one is a standard grade hdmi cable.

    • Level   5

    What tv do you have?

    Are both hdmi cables that you've tried a ver. 1.4?

    Unit A ₪ 

    • Level   1

    37" D5520 SMART LED TV and the hdmi cable one are 1.3 i think

    • Level   X
    • Suggested Answer

    Is your TV connected via wifi as well? I'm thinking there is a relationship between your TV's wireless connectivity and the Xbox. Could you try turning off the wifi adapter on the TV and see if your console is then able to connect?

    Emily - Program Manager @ Xbox, Xbox One Preview Program

    • Level   1

    the tv have no wifi, i dont have the wireless adapter for it.