This question is answered

Signs me out of Xbox Live when I start a game.

  • Level   1

Hello Xbox,
I am having a problem with my Xbox. When I turn on the xbox, everything works perfectly. I am signed in to xbox live, i can join parties, and veiw my profile. But when i play a game it signes me out of xbox live. So then I go to check my xbox live connection. It says "unknown" about my Internet, Router, and Xbox live connection. I am very confused and please help me.

What Country/State/Province do you live in?: US/Texas
 Modem brand & model number:
 Router brand & model number:
 If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?: Internal
 Things you have tried: Testing Xbox Live connection
 Is UPnP Enabled? Yes/no/Unknown
 Do you have a NAT error? If so, what is your NAT?
 Any Error Codes you encounter: No
 Who is your ISP(Internet Service Provider)? Time Warner Cable
 After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
 W:0000 - 0021
 X:0000 - F001
 Y:20A8 - 4840
 Z:0000 - 0000
 ID:FFFF - FFFF
 L:0015 - 10F1
 Q: 0015 - 10F1
 T:Wireless
 D:linksys
 S:No Security
 C:6

 Merry Christmas

-Christian

Verified Answer
  • EVILRE1DY

    and how do you do that?

    Press X to sign out of your profile. Download your profile.

    • Press the Xbox Guide button on your controller (large X button in the center of your controller).
    • Select Download Profile
    • Enter the Microsoft account associated with your Xbox LIVE gamertag.
    • Enter your Microsoft account password.

    Unit A ₪ 

All Replies
    • Level   1

    Same problem here. All fine until i load a game up then i'm immediately signed out of xbox live.  

    • Level   1

    Same Problem with me...Youre not the only one. It randomly happened.

    • Level   1
    • Suggested Answer

    I researched and tried this. it works for me again. Just sign out of your account and re-download your profile through xbox live.

    • Level   1

    and how do you do that?

  • EVILRE1DY

    and how do you do that?

    Press X to sign out of your profile. Download your profile.

    • Press the Xbox Guide button on your controller (large X button in the center of your controller).
    • Select Download Profile
    • Enter the Microsoft account associated with your Xbox LIVE gamertag.
    • Enter your Microsoft account password.

    Unit A ₪ 

    • Level   2

    For some you may also need to delete your profile before redownloading. To delete your profile go to settings - system - storage - select your hard drive - gamer profiles - select your profile and then delete and delete priofile only.

    Then download your profile again.

    • Level   1

    Thank you

    • Level   1

    thanks

    • Level   2

    Thank you

    • Level   1

    thnx it works

    • Level   1

    Thanks my profile stopped doing it

    • Level   1

    omg I called xbox support and my cable company and neither of them could help me like this thank you sooo much

    • Level   1

    I am having the same problem. I will try this hope it works

    • Level   1

    I did it and it worked. Thank you

    • Level   1

    I,ve had this problem since the last update  i'll give it a try, Thankyou