Random disconnects and other issues

A lot of people are having similar disconnection problems. The only thing I can suggest is the things I've already tried:

1. Clear your System Cache

2. Delete (Profile-Only) and redownload your Xbox Profile

3. Reset your Network settings

4. Add your Xbox's IP/MAC address to your router's DMZ setting (this puts it outside the routers firewall and exposes all ports)

Make sure your xbox is not over heating, this can somtimes cause connection problems. It did for me so I moved my xbox and now it works fine.

What Country/State/Province do you live in?-- Pembrokeshire, south wales, uk

Modem brand & model number: elite 120gb

Router brand & model number: netgear wireless n

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? n/a

Things you have tried: everything

Is UPnP Enabled? Yes/no/Unknown - yes

Do you have a NAT error? If so, what is your NAT? n/a

Any Error Codes you encounter: n/a

Who is your ISP(Internet Service Provider)?  orange uk

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.) n/a

There is nothing wrong with my internet connection at all, all my other devices wired or wireless work fine. Im trying to watch a show on crackle and it lasts about 5 mins before i get disconnected. I immidiately run a network connection test and no issues goes straight through. It takes forever to load anything either signed in to my account or not. And its all got worse since the last update. You lot actually gonna tell us whats wrong or are you going to do the usual and blame everything else but you! I know im not the only one with these issues and we are all on different networks & consoles all over the world there is one common denominator and its you. Seriously getting miffed with microsoft now very high chance im not renewing my subscription because its steadily getting worse.

Oh and p.s my brother is in the same county running a 360s on bt broadband homehub 2 and having exactly the same problem.

Hey Dragon - I can certainly understand your frustration. However, we do need those codes that you would see when pressing "Y" at the completion of the network connection test. Can you provide those results? That will help us see what your console is seeing, connection wise. Thanks :)

I did the network test straight after i disconnected, i was in a game it disconnected, i went back to dash board it reconnected on its own, on the way to the test page it disconnected again before i got to the having to sign out point this is the test result.

Network-connected

Internet - connected

Xboxlive - connected

Service - up

Marketplace- up

Accounts - up

Matchmaking -up

W:0000-000B

X:0000-F001

Y:20A8-4840

Z:0000-0000

ID:FFFF-FFFF

L:8015-1004

Q:8015-1004

T:WIRED

D:192.168.0.5/255.255.255.0

S:192.168.0.1

C:192.168.0.1/0.0.0.0

6 days and no response??

Hello Dragon - I do apologize, it looks like this post was missed! :( I'm not seeing anything in particular with the status codes that you've provided that would indicate a problem. I would be interested in seeing what would occur if you set your console's DNS settings to other public DNS servers. Can you manually set both of those settings to any of these addresses? 4.2.2.1, 4.2.2.2, 4.2.2.3, 4.2.2.4 . Just make sure you use two different ones. Let us know if this helps!

been testing for a few days still the same now what?

Hi xX dragon666 Xx, if you have the setting available to change in your router have you tried disabling UPnP? I had a similar issue and since disabling UPnP have had no random disconnections since.

@mr darcy internet connection has changed speed as far as im aware.

will retry profile download, xbox permanently wired to modem always.

@digitalburnout have disabled upnp will let u know

Sounds good - we'll look for that update. :)

sorry meant to say internet speed hasnt changed.

Disabled upnp seems to have made matters worse it was disconnecting once or twice but now is doing a lot more.

Will re enable see if that makes a difference again. Then will try full system clear out and see what happens