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Code 831188FE

  • Level   2

i've cleared my system cashe and deleted my profile. all my proofs are updated, i have 3 listed. i've filled out the reste password form

and reset my password. i updated my proofs again. once all that was done i redownloaded my profile and im still getting signed out of xbox

live. what do i need to do to fix this?

All Replies
    • Level   3

    iv only heard of this  problem once, and it was in the xbox live beta, if you are in the beta (if there is one going at the moment) post in the beta forums. also this error code is not listed on the xbox website.

    if you are not part of a beta, your best off phoning support

    you can request a call by following this link: support.xbox.com/contact-us

    Never confuse a single defeat with a final defeat - F. Scott Fitzgerald 

    • Level   1

    I'm having same issue and not a beta member happend today. I live in florida and I brought my xbox. To florida with me on vacation waiting to hear back from. Support still

    • Level   2

    I spent over an hour on the phone with an Xbox tech going over all the things I listed and no luck with any of it.

    • Level   1

    Whoops. Ii live in connecticut and brought it to florida. Can't get threw to microsoft

    • Level   X

    Hi Crackyttc - are you having issues with getting a call back? Have you tried here? support.xbox.com/contact-us

    Gauffnir - What was the next step that the Tech gave you? Are they having a specialist call you back?

    • Level   2

    My problem has been turned over to a Microsoft specialist. I was told its a problem with my Microsoft account.

    • Level   1

    Same here told me they will contact me within 3 days. Only thing we didn't do is wipe hard drive. I can make another account but ill loose everything if I do

    • Level   2

    I was told it could be up to 12 days...I really hope it doesn't come down to making a new profile.

    • Level   S

    Hey Gauffnir! Sounds like they are taking care of you over the phone, definitely keep us posted though! Let us know your results, we'll be here for you. :)

    • Level   1

    We live in Hawaii and suddenly started having the same issue today. My husband is able to log in fine but then I get this error and it kicks him from live too. Let us know what you hear!

    • Level   S

    Hey fallenangel9921! I'd suggest giving phone support a call of your own so they can start investigating your account as well. You can schedule a call on our contact us page: support.xbox.com/contact-us :)

    • Level   1

    I'm on the phone with people from support now. They have no clue what this is. They've never seen it before and aren't able to help. Not their fault of course, but still. This forum seemed to find an answer though. Not sure if it works or not though, and you'll need a second Xbox. Hope it helps!

    forums.xbox.com/.../1755276.aspx

    • Level   S

    Hey Spiral, thanks for the update. Were you able to try the steps there?