So I signed in as I usually do today and received a message that the Xbox needed to confirm my email address and password. So I do so and it claims that either my password is incorrect or my email does not have a membership. Now I know these are both wrong so I go on to download my profile again. It all checks out without any issue but then when I log in again I get the same message again. This time I hit the middle button/the home button and I manage to get out of it and stay online. Basically I know at this point that my email is connected to a xbox live membership and that my password is correct. I even changed my password to see if that would solve the issue and its still giving me this issue at startup. So what's the problem here? Why do I keep getting this message when everything clearly checks out?
1. Delete your profile (only profile not game saves and other stuff)
2. Clear your xbox cache
3. Redownload your profile
Hope it helps
I'm having the same issue and Microsoft better sort it out or I'm going to cancel my account and sell my xbox!!!
Hi Mulqueeny! This is a pretty old thread, so if you could go ahead and create a new one, detailing your issue, as well as any troubleshooting you have tried, that would be great. Thanks!
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