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Game couldn't start Try downloading the game again

  • Level   1

Whenever I try recovering my gamertag I constantly get this message! I tried formatting my hard drive and clearing the system cache but neither do anything. How do I get rid of it and recover my profile?

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    • Level   4

    That's a good one for the phone support team, most likely it's related to your storage device and a format may not have been enough if it's failing.

    • Level   1

    So potentially it may be the end for my xbox?

    • Level   4
    • Suggested Answer

    Like I said, I'd call support. It may be the end for the memory unit - not necissarily the console itself.