hey, It is most likely just information missing from your account. It happened to me before I just did this
1. go to settings on your console, then system and then storage,
2. Select the hard drive (HDD) and press Y
3. clear the system.
4. Turn the console off and on and it should work.
If not then do the following;
1. go to the hard drive again (HDD)
2. Profiles and delete your gamertage
3. Recover the gamer tag (and any missing information should be downloaded)