Overview

    • Level   X

    Arris TG852G/CT


    Login Information

    • Gateway - 10.0.0.1 or 192.168.0.1
    • Username - admin
    • Password - password


    How to Find SSID (Network Name)

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Basic Setup.
    6. The SSID will be located on this page labeled Wireless Network Name (SSID).

     

    How to Find Wireless Passphrase (WPA/WEP)

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Basic Setup.
    6. The wireless passphrase will be next to Pre-Shared Key under the Security Settings (WPA/WPA2 PSK).

    Changing Wireless Security Type/Disabling Wireless Security

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Basic Setup.
    6. From the Security Mode drop down select the desired security mode (To turn off security select Open)
    7. Select Apply.

     

    MAC Filtering

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Wireless Setup.
    6. Select MAC Address Control from the left.
    7. From the drop down menu select None.
    8. Select Apply.

    Change Wireless Channel

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Wireless Setup.
    6. From the menu on the left select Basic.
    7. From the drop down menu labeled Channel select the desired channel. (Channels 1,3,9,11).
    8. Select Apply.

    Change Wireless Mode

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Wireless Setup.
    6. From the menu on the left select Advanced.
    7. From the drop down menu labeled Wireless Mode select G Only.
    8. Select Apply.

    DHCP Reservation

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select LAN Setup.
    5. From the menu on the left select DHCP.
    6. Select the Add button.
    7. Enter the IP Address and MAC Address of the Xbox.
    8. Select Add Client.

     

    UPnP

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select LAN Setup.
    6. Toggle UPnP.
    7. Select Apply.

    DMZ

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Firewall.
    6. From the menu on the left select DMZ.
    7. Select the checkbox next to "Enable DMZ".
    8. In Private IP enter the IP Address assigned to the Xbox console you wish to DMZ.
    9. Select Apply.

    Disable DMZ

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Firewall.
    6. From the menu on the left select DMZ.
    7. Uncheck box next to "Enable DMZ".
    8. Select Apply.

    Port Forwarding

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Firewall.
    6. From the menu on the left select Virtual Servers.
    7. Select Add.
    8. In the following screen enter Xbox for Description.
    9. For the Inbound Port enter 3074 to 3074.
    10. In the Format drop-down select Both.
    11. Enter the IP Address assigned to the Xbox console in Private IP Address.
    12. For the Local Port enter 3074 to 3074.
    13. Select Add Virtual Server.

    Disable Port Forwarding

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Firewall.
    6. From the menu on the left select Virtual Servers.
    7. Select the port you would like to remove.
    8. Select Delete.

    Firewall

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Firewall.
    6. From the menu on the left select Firewall Settings.
    7. Uncheck the boxes for Enable Firewall and Enable DoS Attack Protection Firewall.
    8. Select Apply.

    How to Find Firmware Version

    1. Open a web browser.
    2. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    3. Enter the username and password if the gateway asks. (admin/password)
    4. From the menu on the top select Wireless.
    5. From the submenu on the top select Utilities.
    6. Select System Settings from the left.
    7. Firmware will be located on this page labeled Firmware Version.

    Firmware Update

    *Firmware updates are installed automatically by the Internet Service Provider.*

     

    Restore Factory Defaults

    Through firmware

    1. Plug the computer into a LAN port via an ethernet cable.
    2. Open a web browser.
    3. Enter http://192.168.0.1 or http://10.0.0.1 in the address bar. (Or click one of the links)
    4. Enter the username and password if the gateway asks. (admin/password)
    5. From the menu on the top select Wireless.
    6. From the submenu on the top select Utilities.
    7. From the menu on the left select Factory Defaults.
    8. Select the Factory Defaults button.

    Through Hardware

    1. Plug the computer into a LAN port via an ethernet cable.
    2. Locate the reset button on the device.
    3. With paperclip/pen/toothpick hold down the reset button down for 30 seconds.
    4. Wait for lights to turn off then return to normal.

     

    Bridging Guide

    *This feature is not available on this device*

     

    Known Issues

     

    On February 15, 2014, Microsoft released a mandatory system update for the Xbox One that also addresses an issue impacting multiplayer gaming over Wi-Fi.  Specifically the Xbox One issue affected  Arris XB2 (TG852/TG862) integrated wireless gateways being used in areas that support IPv6 enabled broadband.   Xbox One consoles not using WiFi, or other Comcast Gateways or service areas were not affected.  For more information about the patch please visit Xbox One operating system versions.  Comcast and Microsoft have collaborated closely since this issue was discovered and are happy to report that this issue has been resolved.

     

     

    Multiple Console Support

    Unconfirmed No

    *Because it may not consistently work without NAT issues*

     

    Device Manual

    Click here to go to a user guide for this device.