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Trying to remove parental restrictions from my sons' XBox Live, but it is not allowing me to make changes??

  • Level   1
Lynn (Mom) says:
I AM A PARENT AND MY TEENAGE SONS HAVE THE XBOX LIVE.  WHEN IT WAS FIRST SETUP WE SET TOO MANY RESTRICTIONS (PARENTAL CONTROLS).  THEY REALY CANNOT DO ANYTIHNG WITH IT, SO WE ARE TRYING TO REMOVE ALL THESE RESTRICTIONS.  EVERYTIME WE RESET THEM TO "ALLOWED" IT WILL NOT SAVE OUR CHANGES.  WHAT CAN I BE DOING WRONG?
All Replies
    • Level   4

    Take a look at  support.xbox.com/.../online-safety

    What settings are you trying to change.

    Parental control can not be removed until the account is of legal age in the region it was created.

    Banana? + mEouse? =
                Squirrl!

    • Level   7

    If it is issues with Demos and trailers are restricted on child accounts if they are m rated or rp

    Due to international laws on advertising

    As stated above you cannot remove parental restrictions till the account turns the legal age of the region

    If it is not demos or betas or trailers then

    Have you tried redownloading the profile?