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HELP - Gold Account has been misteryously canceled

  • Level   1

Hi,

On Jan/2014 I sign a 12 mounths gold account by U$39,99

That value was debited in my credit card at same mounth.

 

After 2 mounths, Yesterday I received an e-mail from billing@mi?crosoft.com with information saying my account has been CANCELED.

The point is: I didnt canceled it!

 

And now? please can somebody explain to me whats happen?

I want my gold signature 8 mounts remains back!

My account is:

Dog Brazil SPZN

Thanks.

All Replies
    • Level   3
    • Suggested Answer

    You'll have to contact support at support.xbox.com/.../contact-us, they'll be able to answer that for you.

    • Level   1
    • Suggested Answer

    Hello,

    Me too have trouble with my gold subscription. It was cancelled not by me.

    So i resolved this problem contacting the support by chat.

    In US and Brazil, the phone number support is out!! >.<

    But by online chat it's ok!

    The support guy sent to me by e-mail a  prepaid code with my time gold remaining (10 months).

    Try you too contact the support because I got the sollution by it.

    the link to chat online support is:

    support.xbox.com/.../contact-us

    (step 3, click in Online Chat)

    Access and explain your situation (english idiom). It works!